I’ve had some variation of satellite radio since the service only came as a stand-alone dongle that attached to your existing car radio. It’s been at least twenty years. In fact, somewhere in a box of defunct electronics, I probably still have that first receiver. You know, just in case I need it.
In all that time, I’ve practiced the yearly pantomime of calling either Sirius or XM or more recently, SiriusXM, and threatening to cancel my subscription before it renewed at full price. Every year their customer service department responded by rolling out a wildly discounted offer to keep me on subscription.
This year they didn’t. The fully burdened month-to-month rate for two vehicles and streaming would have been $566.88 for the year. Their discounted offer for the same services was $298. Last year I re-upped for half that.
Look, I am an unashamed Howard Stern fan. I think he’s one of the best interviewers of the last decade… but Howard three days a week except during his two-month vacation isn’t enough to keep me on the hook at extortionate prices.
So, SiriusXM finally called, what they seems to assume was my bluff, and got themselves cancelled for their trouble.
I’ll be surprised if I don’t start getting reactivation offers before the end of the week… but they’re going to have to do a long way better than what was their “absolute best offer.” I kept them this long because, like cable television, having everything I wanted in one place was a convenience. However, there are too many podcasts and quality streaming services now for satellite radio to go around pretending they’re the premium service of old.
I have a standing order with Amazon to deliver dog food, cat food, and litter on a monthly basis. It hasn’t been an altogether satisfying relationship thus far. Two out of the last three orders have been what I’ll just call “defective.” Today’s order included a bag of cat food in fine shape, a box of cat litter in fine condition, and a bag of dog food with a blown out corner that emptied half the bag’s contents out into the shipping box.
Look, the dogs loved the fact that I schlepped this 50 pound box through the middle of the house trailing kibble behind me, but it wasn’t the kind of experience I’d have paid for if given the opportunity. I’m a simple guy who just wants things to arrive undamaged. I don’t feel like that’s really an unreasonable position on my part as the consumer.
I dutifully fired up Amazon’s customer service chat and to their credit they immediately offered to ship out another bag of food or give me a refund. The Amazon business model is a real wonder of the modern – as it seems it’s cheaper for them to replace every fourth or fifth thing I buy than it is to spend a few extra cents on proper packaging for their products.
Amazon isn’t the only game in town, but they are generally the most convenient for setting up recurring orders so I’ll keep using them. They’ll keep sending out items in piss poor packaging. I’ll keep sending for replacements. And the whole machine will keep on working. Somehow, though, it feels like there could be a better way.
1. Paid subscription to online “newspapers”. Um. No. I’m not paying for content that’s free elsewhere. If I were to pay for access, I would expect the content to be advertisement free, but since you’re not going to do that, I’ll keep my cash right where it is. I don’t mind paying for services and I don’t mind targeted advertising, but I’m not generally going to be willing to pay for the privilege. There’s nothing in the Cumberland Times-News, Baltimore Sun, or Washington Post that I really need to read, so instead of paying them for the service, I end up using news aggregator sites, blogs, and alternative media, which further reduces ad revenue for the newspapers, which further harms their business model. It’s some death spiral they’ve tucked themselves into.
2. Small talk. Not surprising for a guy who writes as a hobby/inspirational career, I don’t consider myself much of a talker. Most things I have to say tend to come across better in writing anyway, although that’s not really the point. Maybe it’s a social failing on my part, but I don’t like small talk. I don’t want to engage in it. If I’m not showing the least interest in your monolog about the week you’ve had, please take the hint that I legitimately don’t have any interest in the conversation. That should be your cue to back away slowly and let me get back to doing something that’s nominally productive. I’m happy to talk when something needs to be said, but idle chatter just for the purpose of having something to say isn’t my style. It’s never going to be my style. And if you force it on me repeatedly, I’ll consider you an irredeemable asshat and proceed to ignore you as much as possible, while seething silently inside because it’s considered bad form to punch you in the throat.
3. The New Friday. It’s finally New Friday here, which roughly translated means on this first week of furlough, it’s officially furlough eve. While I usually await time off with great anticipation, I’ve been sitting here ticking off the list of things I wouldn’t mind getting done around here. That’s good. I like having lists and like checking things off of them even more. Then, of course, the practical implication of why I have this abundant free time occurred to me and made most of the checklist a moot point. Since getting productive things done generally seems to cost money, well, let’s just say I’m sitting here looking at the first of what will probably be eleven remarkably unproductive weekends. Maybe it’s time to sit down and start the editorial and design work on the 2013 edition of the What Annoys Jeff this Week eBook. At least that’s more or less free entertainment.