As is so often the case when technology makes a great leap forward, I’m late to the party.
Until a few weeks ago, there I was, happily curating various playlists in iTunes the same way I’d been doing since the second generation iPod came out. I know. I might as well be here confessing I was still using Winamp to whip the llama’s ass.
Anyway. I’d been doing it that way for so long it was dead easy simple and reliable. It probably helped that I was mostly listening to the same music that’s been on my playlists for 20 years with only the occasional infusions of currently popular stuff. It wasn’t as if these playlists demanded a lot of time.
Lately, though, I’ve been a bit enchanted with a couple of artists – several with extensive catalogs – and I wasn’t particularly eager to buy up a few hundred dollars’ worth of digital albums to round out my collection on iTunes. Here enters Spotify with its three months for free introductory offer. Almost as if the great marketers in the machine knew the issue I was having and were prepared instantly to offer a $10 a month solution to get me out of that particular jam.
I still think owning the media is the preferable mode of doing things. Going to just owning the digital copy from owning the physical disks was a big step for me. Signing with Spotify and suddenly not owning any of it at all was something of a quantum leap. I still don’t love the idea that content can disappear or be edited instantly, but for sheer convenience, the streaming world really is hard to beat.
I am, somewhat begrudgingly, a fan.
Tag Archives: subscription
What Annoys Jeff this Week?
Thrift Savings Plan. One of the non-salary benefits that makes federal employment at least nominally attractive is access to the Thrift Savings Plan, a low-fee 401(k) style defined contribution retirement plan. The TSP website has always been a little bit clunky, but with only five basic funds and five target date funds to manage, it didn’t need to be particularly complicated. And that’s where the Thrift Savings Board, the fine people who run the plan, decided to revamp everything. The transition to a new web interface and record keeping system started in May and by the 26th the process was far enough along that users were effectively locked out “until the first week of June.” Well, as predictable as it is, the rollout of these “new and improved features has proven to be absolute hot garbage. I’m one of the lucky ones that managed to set up a new log in without causing the system to crash… even though I still can’t do anything once I’ve signed on. With millions of account holders and $750 Billion under management, you might be tempted to think there would be an incentive to get this rollout right. You would, of course, have been 100% wrong. The Thrift Board and whatever contractor the picked to develop this wonder-system have delivered up a complete and total turd.
Inspection. My bathroom remodel contractor has spent the last week and a half working great guns to stay on schedule. They left around lunch time yesterday and aren’t here at all today because work is at a dead stop until the county inspector comes by to do his or her thing. That might be tomorrow. It might be next week. Per the project manager and a call to the county office, “There’s no way of knowing.” I’m sure these county inspectors are doing God’s own work, but letting bureaucracy grind a project to a stop without giving a date-certain when they’ll even bother to consider giving approval for more work to get done is infuriating on just about every level. It’s the kind of thing that leads people to decide government is the problem rather than being part of the solution.
The BBC. First off, let me say I love the BBC. They’re one of my top two or three go-to news sources and provide the lion’s share of what television I actually still watch. I use to be able to stream some limited live events from their website. Apparently, I can no longer do that, being met by a banner that says “This content is not available in your location.” By my location, I assume they mean across the waters in the United States. Hey, look, I know the Beeb has its own bills to pay. I’d be happy to sign up for a subscription or a pay a license fee or whatever. I know there are ways to circumvent all that, but I’d rather just hit an easy button, pay a few dollars, and get on with it on the up and up.
Cancelled…
I’ve had some variation of satellite radio since the service only came as a stand-alone dongle that attached to your existing car radio. It’s been at least twenty years. In fact, somewhere in a box of defunct electronics, I probably still have that first receiver. You know, just in case I need it.
In all that time, I’ve practiced the yearly pantomime of calling either Sirius or XM or more recently, SiriusXM, and threatening to cancel my subscription before it renewed at full price. Every year their customer service department responded by rolling out a wildly discounted offer to keep me on subscription.
This year they didn’t. The fully burdened month-to-month rate for two vehicles and streaming would have been $566.88 for the year. Their discounted offer for the same services was $298. Last year I re-upped for half that.
Look, I am an unashamed Howard Stern fan. I think he’s one of the best interviewers of the last decade… but Howard three days a week except during his two-month vacation isn’t enough to keep me on the hook at extortionate prices.
So, SiriusXM finally called, what they seems to assume was my bluff, and got themselves cancelled for their trouble.
I’ll be surprised if I don’t start getting reactivation offers before the end of the week… but they’re going to have to do a long way better than what was their “absolute best offer.” I kept them this long because, like cable television, having everything I wanted in one place was a convenience. However, there are too many podcasts and quality streaming services now for satellite radio to go around pretending they’re the premium service of old.
Two out of three…
I have a standing order with Amazon to deliver dog food, cat food, and litter on a monthly basis. It hasn’t been an altogether satisfying relationship thus far. Two out of the last three orders have been what I’ll just call “defective.” Today’s order included a bag of cat food in fine shape, a box of cat litter in fine condition, and a bag of dog food with a blown out corner that emptied half the bag’s contents out into the shipping box.
Look, the dogs loved the fact that I schlepped this 50 pound box through the middle of the house trailing kibble behind me, but it wasn’t the kind of experience I’d have paid for if given the opportunity. I’m a simple guy who just wants things to arrive undamaged. I don’t feel like that’s really an unreasonable position on my part as the consumer.
I dutifully fired up Amazon’s customer service chat and to their credit they immediately offered to ship out another bag of food or give me a refund. The Amazon business model is a real wonder of the modern – as it seems it’s cheaper for them to replace every fourth or fifth thing I buy than it is to spend a few extra cents on proper packaging for their products.
Amazon isn’t the only game in town, but they are generally the most convenient for setting up recurring orders so I’ll keep using them. They’ll keep sending out items in piss poor packaging. I’ll keep sending for replacements. And the whole machine will keep on working. Somehow, though, it feels like there could be a better way.
What Annoys Jeff this Week?
1. Paid subscription to online “newspapers”. Um. No. I’m not paying for content that’s free elsewhere. If I were to pay for access, I would expect the content to be advertisement free, but since you’re not going to do that, I’ll keep my cash right where it is. I don’t mind paying for 
services and I don’t mind targeted advertising, but I’m not generally going to be willing to pay for the privilege. There’s nothing in the Cumberland Times-News, Baltimore Sun, or Washington Post that I really need to read, so instead of paying them for the service, I end up using news aggregator sites, blogs, and alternative media, which further reduces ad revenue for the newspapers, which further harms their business model. It’s some death spiral they’ve tucked themselves into.
2. Small talk. Not surprising for a guy who writes as a hobby/inspirational career, I don’t consider myself much of a talker. Most things I have to say tend to come across better in writing anyway, although that’s not really the point. Maybe it’s a social failing on my part, but I don’t like small talk. I don’t want to engage in it. If I’m not showing the least interest in your monolog about the week you’ve had, please take the hint that I legitimately don’t have any interest in the conversation. That should be your cue to back away slowly and let me get back to doing something that’s nominally productive. I’m happy to talk when something needs to be said, but idle chatter just for the purpose of having something to say isn’t my style. It’s never going to be my style. And if you force it on me repeatedly, I’ll consider you an irredeemable asshat and proceed to ignore you as much as possible, while seething silently inside because it’s considered bad form to punch you in the throat.
3. The New Friday. It’s finally New Friday here, which roughly translated means on this first week of furlough, it’s officially furlough eve. While I usually await time off with great anticipation, I’ve been sitting here ticking off the list of things I wouldn’t mind getting done around here. That’s good. I like having lists and like checking things off of them even more. Then, of course, the practical implication of why I have this abundant free time occurred to me and made most of the checklist a moot point. Since getting productive things done generally seems to cost money, well, let’s just say I’m sitting here looking at the first of what will probably be eleven remarkably unproductive weekends. Maybe it’s time to sit down and start the editorial and design work on the 2013 edition of the What Annoys Jeff this Week eBook. At least that’s more or less free entertainment.
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