1. Cash only. It’s 2018. I can order products directly from Europe from the comfort of my living room using my cell phone. We live in an age of technological wonder…. which begs the question, why in blue hell can’t I use a debit card to buy six dollars worth of lottery tickets? It’s apparently the only activity in the developed world that steadfastly insists on being cash only.
2. Weekday deliveries. I order a lot of things online. That means in most cases that thing is going to have to be delivered to the house. Most of the time it’s easy enough. They big truck arrives, leaves the package on the front porch, and I retrieve it when I return home. Occasional, something needs a signature before it can be released. There are usually easy ways around that too – except in special cases that require live ink from someone older than 21. Look, if you try to deliver the same package at approximately the same time on three consecutive weekday afternoons, the chance of typical working adult being there is somewhere between slim and none. The fact that SOP is to attempt delivery three consecutive times when a normal human being is probably at work reeks of ridiculous. There should be a better option available… and no, “we can hold it at our warehouse 40 minutes away so you can pick it up” is also a pretty dumb option. I’d be willing to pay a premium for some kind of guaranteed weekend delivery option.
3. “Uber is killing the taxi business.” I’ve never actually used Uber. It doesn’t feel like the kind of service that you could use reliably or cost effectively in the parts of the country where I tend to find myself. I’ve been in plenty of taxis over the years though. Saying that Uber is killing the taxi business and that government should step in to protect cab companies is a lot like saying government should make us all buy buggy whips and riding tack because we’re hurting the horse and buggy business by continuing to buy cars and trucks. It’s not fashionable to say it, but creative destruction is a real thing and tends to be of benefit in the long run.