One of the tasks that more or less defines my job was impossible to do this week until around 10:00 this morning thanks to a bit of software that had been migrated to a new and improved flavor last week and then promptly shit the bed.
Look, I don’t personally care. If Uncle wants me to do the work, he’ll make sure the systems and software all function. I can sit around twiddling my thumbs with the best of them. I am, after all, a highly seasoned bureaucrat. It’s the sort of thing that comes with the territory.
The only catch is when systems are down for days on end, it tends to create a backlog and then when the boffins over in the IT office get sorted, the whole log falls directly on your head. That’s where we ended up on today – with at least three days of backlogged work in the queue plus whatever extra came in over the side before close of business.
To at least one person, every bit of it was something ranging between “important” and “urgent.” To me, of course, it’s all just something to blast through as quickly as possible while trying to get about 80% of it tucked into the right places. If I’m being perfectly honest, since I read every single item that passed through my hot little hands today, I can tell you none of it was actually important, let alone urgent. It was mostly the living embodiment of the kind of electronic ephemera the bureaucracy passes around to continue justifying its own existence. It’s the kind of morass you really want to take a bit at a time rather than in anything resembling large chunks.
It’ll get done – mostly because I don’t particularly want to deal with this particular hot mess again on Monday. It’ll get done, but I’ll piss and moan about it the entire time, because it’s just another wound we inflicted on ourselves for no discernable reason. If that doesn’t define government work, I don’t know what does.
1. Work issued computers. Sure, the bosses want to to be ultra productive and focused on executing key tasks and achieving objectives… but when it comes to giving you a computer that’s worth a damn, that’s obviously the bridge too far. If I were permitted by the great hardware and software manager in the sky to have some basic administrator rights on my machine, I feel confident I could correct a large percentage of what normally goes awry… but since I am a lowly user, all I can really do is call the help desk, put in a ticket, and then tell anyone who asks for something that I’d love to help but my piece of shit computer is broken again and they should check back in 3-5 business days to see if the “help desk” has gotten around do doing anything with my ticket.
2. First reports. News outlets live and die by being the first to report on a breaking story… which is why what you hear as “breaking news” on any given day is almost always refined into something that could be completely different as facts are checked and the truth is revealed. Of course fact check, authoritative stories aren’t sexy and usually don’t come with their own theme music on cable news channels, so no one waits around to see what the real story is before launching something, anything, into the airwaves or onto social media. And that’s how we’ve become a culture that prefers being immediately outraged to one that would rather be informed or educated.
3. Holy crusaders. Over the long span of my career I’ve worked with a lot of people. Most of them are a decent enough sort. Some of them though, are crusaders, determined against all contrary evidence to believe their memos or PowerPoint charts are destined to save the republic. If I’m honest, I can report that I have worked on a handful of projects that were legitimately important or that made someone’s life better in some way when we finished. The rest were mostly some degree of vanity exercises in which we expended vast resources to make sure someone got a fancy sticker on their next performance appraisal. I’m all for showing a sense of urgency when urgency is called for, but nothing in my education, experience, or temperament makes me suited to pretending urgency over something that doesn’t make a damned bit of real difference to anyone.