Tag Archives: communication

What Annoys Jeff this Week?

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1. Joy theft. If I’m bluntly honest, I’ll tell you that I spend all day at work wanting to get home and lose myself in a book. By the time I’m home, dinner is made and cleaned up, and I’ve tended the creatures who share my roof, I’m so bleary eyed and tired that getting through a paragraph without my mind wandering is hard. Three nights out of five I can’t seem to focus on the words long enough for it to even be enjoyable. It’s just one more way that paying bills and being responsible conspire to suck all the real joy out of life.

2. Signals over the air. All I want to do in the few minutes between when I pull into the parking lot and when I have to be at my desk is get my morning Twitter update and find some funny, funny memes. Apparently that is too much to ask because for the last two weeks the parking lot has been a large dead zone. I don’t know if it’s my phone, Verizon, or just the Department of the Army trying to suck even a brief flicker of fun out of the surrounding air, but for whatever reason there’s nothing doing on my phone for those ten or fifteen minutes. If you think a few minutes of boredom and mindlessly staring out the windshield is enough to break my spirit and get me to my desk a few minutes earlier than I have to be there, well, it’s like you don’t know me at all.

3. Mushroom status. When grown in a farm setting, many mushrooms are simply left alone in a dark room and fed a steady diet of shit. I’m sure it happens in every organization of more than one person, but this great green machine of ours seems to have honed leaving people out of the loop to a fine art. It’s always exciting to come to the office and find an email from someone working in another organization letting you know that “your boss from high on Olympus said ‘X’ is going to happen.” It’s when you, as the person nominally responsible for “X,” have the exciting opportunity to let that individual know that no one in your own organization has bothered to tell you a fucking thing and thank them for the heads up before launching out on a paper chase to sus out how much time you may or may not have wasted depending on the veracity of your informant’s information.

The point of the exercise…

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After scrolling through my twitter feed and Facebook timeline this afternoon at lunch, I’ve come to the not-particularly-surprising conclusion that social media isn’t fun any more. Maybe it never really was fun, but it was once new and interesting and held loads of promise of being the for people to communicate in the new century. Now it’s become something more like a never ending grudge match of who can shout loudest, post up the most toxic memes, and get the most reverb from their echo chamber of choice.

Although I have occasionally learned new things thanks to a random post on social media, I can’t think of a single time that Facebook or Twitter have gotten me all turned around on an issue. The way in which we discuss our politics or other issues of the day on these platforms leaves me wondering if anyone has every actually changed their mind based on what they hear and see. It feels more like the perfect tool for those with their minds largely made up to entrench and find others who agree with them.

Look, I know I’m as, if not more mouthy and opinionated than the next guy… so if I’m managing to glam on to the idea that beaming these electrons back and forth at one another is an exercise in futility maybe there’s a thin layer of hope that things could improve. Given the absolute and total rage being thrown by the left and right and the moment I don’t see how any of it ends well. Maybe seeding that kind of division is the point of the whole exercise. If that’s what our benevolent electronic overlords were going for, well played.

Swinging the ban hammer…

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I follow a lot of really dissimilar people on Twitter. Politicians, comedians, real life friends, actors, talking heads, meme accounts, porn stars, bakers, and candlestick makers are all on the list. I follow them because I find them either entertaining, informative, or fun to look at. For me, Twitter is the electronic equivalent of walking down the street and hearing snippets of the conversations taking place around you. It has the decided advantage of not requiring you to be out walking an actual street interacting with actual people.

What so many of these seemingly dissimilar individuals appear to have in common is the swift and violent reaction to any comment or re-tweet with which they happen to disagree. I saw at least three posts this morning before 6AM that had some variation of “come at me, I’m itching to hit the block button.”

Sure, you’re perfectly free to block or unfollow someone at any time for any reason under the sun or for no reason at all. I post what I want, like what I want, and almost always give everyone else as wide a berth as possible to do the same. More and more, though, it feels like net denizens are just roving their feed looking for either a fight or an excuse to display how offended they are. Hey, feel free to swing that ban hammer till your heart’s content. It just seems to me there are better and more entertaining and productive uses for social media.

But I’m just a guy sitting here, so do whatever I guess.

What Annoys Jeff this Week?

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1. Perception. Working for our Uncle lo these many years has given me an odd relationship with money, particularly with my perception of what constitutes a “large amount” of it. Sure, in my personal life $100,000 is a big number. It’s almost twice what I paid for my first place. In my professional capacity, though, throwing out round numbers in the tens and hundreds of millions is the rule rather than the exception. That’s why having long drawn out conversations about spending $100k makes perfect sense to my tax paying soul, but drives my professional self to madness. In the overall scope of the budget it’s barely a rounding error and I’d just like to get on with other stuff.

2. Facebook. I secretly suspect that we all have a love/hate relationship with Facebook. It turns out due to a recent policy change, my blog, hosted on WordPress, is no longer allowed to communicate directly with my Facebook profile. What I use to be able to do with one click can now conveniently be done with about twelve. I do love it when technology is used to make simple tasks even harder to do. I also enjoy it when the solution to having a handful of bad actors exploit a feature is to terminate that feature for all users. Look, I know Facebook is a “free” platform and they can do what they want, but honest to God at some points their tweaks and “features” are going to drive one to ask if it isn’t just easier to interact with the other platform instead.

3. The Privilege Police. I have a bad habit of browsing the comments when I read news articles or opinion pieces. I’d probably be far less agitated by the news if I’d stop doing that. On one recent article, every 3rd comment was some variation on “this was so written from a place of privilege,” as if that were somehow sufficient reason to invalidate someone’s opinion or personal experience as detailed in an article written from their point of view. It feels patently ridiculous to assume every American, living and, dead has had the same American Experience. I feel not one ounce of shame about where or who I’ve come from and will continue to tell my story from my perspective no matter the gnashing or teeth and rending of garments it may cause the Privilege Police. After all, they are perfectly free to write an article addressing the same topic or experience from their point of view. Apparently creating original content is harder than just sitting at the keyboard being offended by every damned thing.

Nine bosses…

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I started working in my little corner of this big, faceless bureaucracy almost seven years ago. In that time, I’ve had nine different direct line bosses. With a bit of rounding that means I can expect to see a new boss approving my leave requests and fussing over my use of passive voice every nine and one third months on average. Breaking in a new boss is something of a process. Personally, I strongly oppose asking anyone to do that consistently every nine months.

Because life in the bureaucracy resembles farce almost as much as it does tragedy, it’s not all bad news. The new boss that I found out about having this morning has been my new boss on three other separate occasions during these last seven years. At least he’s a known quantity to me and me to him. It smooths the rough edges of the transition a bit.

Still, when the powers that be are making a big pitch for “earning back the trust of the employees,” a surprise reorganization first thing on Monday morning doesn’t exactly instill confidence. With Communications with a Capital C right there in the name on the sign, you might think that would be a skill we’d try to practice from time to time.

You might think that, but you’d mostly be wrong.

A bad friend…

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There’s nothing like the sobering presence of death to help bring your day into focus. That great equalizer of men and kings comes to us all in time. It’s one of the very few common truths that we all share between us – the grand irony of that being that it’s one of the few things we as a culture don’t talk about in anything more than a whisper.

Despite the outward appearance of building briefings and fidgeting with memos all day, what I’ve really been doing is processing; adding new facts to what I think I know about the world and the people in it. What I really came up with is that on balance I’ve been a bad friend to so many who have deserved better.

We grew up together or grew into adults in one another’s company. We met for a time and parted company. We shared secrets deep or dark. We laughed, cried, then laughed again. We took long draughts from the tap in crowded rooms or passed hours in companionable silence.

Life happened. We moved on or moved apart. We had kids or didn’t. Our careers took us around the world or brought us back home to the mountains. We had different politics and wildly diverging interests.

Even though Facebook helped, we did a shit job of keeping in touch and staying engaged. That’s the part that hurts – the ease with which we could have picked up the phone or sent an email, but didn’t because there would be time for that tomorrow or the day after. Maybe we’re all wild eyed optimists believing against all outward evidence that there will always be a tomorrow.

I’m a bad friend. I freely admit it. I’m the first to want to race home from wherever I am and whomever I’m with and slam the garage door shut. I should have done more to keep the lines of communication open and didn’t.

Know this, though, if you were my friend, you are my friend still. Despite years or circumstances I think of you often – and mostly smile or chuckle at the thought. I may occasionally roll my eyes. In my mind we’re all still at some vague age between 17 and 23 and have only been parted for a moment no matter how the years have intervened.

I carry you with me always. In the moment that doesn’t feel like much, but it’s something and occasionally something has to be enough.

Justified…

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You’ve literally had weeks to get your shit in order. There have been countless meetings in which all the materials have been changed, changed back, and then altered a dozen more times. But for some reason here we sit at 4:45PM the day before the goddamned meeting starts waiting on “final final” changes so we can go forth and kill a few dozen trees in this mad quest to build the Briefing that Saved the World.

Here’s the secret I’ve learned after sitting through, easily, hundreds of very similar gatherings of the great and the good: What you have written on the slides generally doesn’t matter all that much. Conveying information isn’t about the damned slides. It’s about what you say, how you say it, your body language, and the connection you can forge with the person you’re trying to communicate with in the few minutes you’re in front of them. By contrast, 75% of the handouts you’ve slaved over are going to end up in the trash can. If your audience is polite they’ll at least wait until they’ve left the room to throw them away.

I’ve often theorized that if people knew how much time (and salary dollars) were wasted in the endless transition of “happy” to “glad” or trying to pick out just the perfect shade of blue, they’d rise up in bloody revolt. They’d be well justified.

Getting blamed, or Email isn’t communication…

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If you stick around any place long enough you’ll find that you’re often able to predict trouble spots in most of your standard and repetitive procedures. The place where I didn’t expect it to show up this week was in finding myself personally responsible for one of the 60 people who just didn’t bother to show up as scheduled.

It turns out that even though 59 other people received the voluminous email messages addressed to “Dear Random Major Event Attendees”, and showed up as directed, email is “not a sufficient way to communicate.” The other, simpler, possibility is that someone just didn’t bother to read and follow the directions that got, literally, every other person on the list to the right place at the right time.

Look, I don’t mind taking my lumps when I well and truly fuck something up. By all means, lay it on. However, when the fault lies plainly on the 1 in 60 that failed to comply, well, I don’t know what to tell you… Maybe plus up the budget a bit so we can hire a full time invitation engraver?

The game of telephone…

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“You’re going to be able to keep you current phone number,” might just prove to be as much of a joke as “You’re going to be able to keep your doctor.” After seven days of not having a phone at work, I now possess the capability to have voice conversations with people who are too far away for a good strong yell to be effective. That’s a plus. I didn’t realize how many times a day I used the damned thing until I suddenly didn’t have it. That’s the good news.

The bad news, because there’s always bad news, is that the number people have to dial to reach me is not the old number that “I get to keep.” That, it seems, is a “phase two” of this particular project. Given the sloth-like speed at which phase one has been carried out, I expect to still be waiting for my actual phone line to be assigned sometime when I get back from my Christmas vacation.

In the meantime, the telecommunications gurus have come up with a work around by which apparently every telephone in the universe is forwarded to a different number, somehow magic happens, and calls to our original number end up ringing through at our new location. It’s safe to say that I lack faith in this particular arrangement to be anything more than one of Uncle’s standard cluster fucks. Clausewitz tells us that in war even the simplest things are hard to do. It’s no less true in peacetime as it turns out.

I should have long ago given up on the idea that anything might just work as advertised, but God it would be nice to be pleasantly surprised just this once.

To make us better…

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I feel like I should start off by saying there are a number of relatively decent things about my current employment situation. I’m paid reasonably well, I’ve got a fighting shot at retiring instead of dropping dead in my traces, and I don’t have to sling 50 pound bags of anything from one end of a warehouse to another. It’s important to acknowledge that, I suppose, before I start ranting and raving about whatever utter asshattery takes over any given day.

As a sat at the office for a second day with no working telephone and people getting increasingly irate that I was “avoiding them,” though, the perks felt largely insufficient. Look, I loathe talking on the telephone, but in an environment where “communication” is right there in the name of the organization, basic telephone service a pretty damned significant tool. The only thing worse than having one on your desk is not having one. It’s just one of those petty, but constant sources of irritation that makes the day to day minutia of getting anything done exponentially more difficult.

I don’t have the energy to get started tonight on the dull hum of two massive televisions spewing news in every direction or the dozen shouted conversations from one end of the room to the other or the score of other distractors that are apparently going to be a fact of life for the foreseeable future. But, the wise leaders tell us, this change will make us better. While I won’t entirely rule that out of the realm of the possible, thus far it hasn’t proven to be anything more than an enormous pain in the ass.