Personal growth or something…

I’ve got two months left on my current iPhone Upgrade Program replacement cycle. I could buy my way out of those last two months for about $60 and sign up Friday morning for a spanking new iPhone 11 in hopes of getting it on launch day. It’s tempting… and there was a time it would have been an absolute no brainer. I’d have been one of the first 50 through the door on release day to make sure I got the one I wanted.

The days of me wanting anything badly enough to stand in line in the middle of the night, though, seem to be well over. I still like new and shiny, but I prefer to acquire it during normal business hours. I guess you could call that personal growth or something.

Of course it’s not so much growth that’s going to keep me from walking in to the local Apple Store sometime around the end of October and swapping out the 10 for the 11… and another year of renting the latest iPhone. Even if all they did was make the camera even better, it’s worth the price of admission as far as I’m concerned. Even if it’s not also worth the $60 premium to buy my way into the upgrade on release weekend.

What Annoys Jeff this Week?

1. The 80/20 rule. The reward for good work is more work. The reward for bad work is less work. Other than a sense of personal satisfaction of doing a job well, there’s damned little incentive to do top notch work in an environment that doesn’t really reward anything above the baseline or punish anything below the baseline. Things just slide along while everyone hopes equilibrium is maintained and no one makes too many waves. Meanwhile we’ll just keep throwing stuff at those that can instead of demanding performance from those who should.

2. Puppy energy. Folding a new dog into the routine is has been challenging – probably in large part because the resident dog is old and happy to spend most of her day sleeping. By contrast, the now 7-month old pup, is still full of teenaged asshole dog energy and requires constant oversight. It’s no so bad on the days when I’m home with ample time to wear his fuzzy little ass, but God help us on the days when I’m working and he gets to rest up. We were all a decade younger the last time there was a puppy in the house. I don’t remember being better rested at 30 than I am at 40, but maybe I was. Who knows. Maybe I was even energetic myself way back when. Somehow I doubt that. Jorah is going to be a fantastic dog… just as soon as I get him through the stage where he’s a total pain in the ass.

3. The FCC. The FCC has spent decades chasing “crude and rude” broadcasters across the airwaves – levying fines and trying to make sure all the poor sensitive souls don’t accidentally get offended by something. If the honorable commissioners of the FCC want to do something even remotely beneficial to actual people, they’d dragoon the Special Operations Command into hunting down and killingly the people responsible for spam and scam cell phone calls and text messages. Slap a bounty on the scammers heads and pay out dead or alive for every one drug across the threshold of their glass and steal headquarters building lobby. That’s the kind of proactive service I want to see them providing instead of page after page of tips on how to not get scammed.

What Annoys Jeff this Week?

1. Joy theft. If I’m bluntly honest, I’ll tell you that I spend all day at work wanting to get home and lose myself in a book. By the time I’m home, dinner is made and cleaned up, and I’ve tended the creatures who share my roof, I’m so bleary eyed and tired that getting through a paragraph without my mind wandering is hard. Three nights out of five I can’t seem to focus on the words long enough for it to even be enjoyable. It’s just one more way that paying bills and being responsible conspire to suck all the real joy out of life.

2. Signals over the air. All I want to do in the few minutes between when I pull into the parking lot and when I have to be at my desk is get my morning Twitter update and find some funny, funny memes. Apparently that is too much to ask because for the last two weeks the parking lot has been a large dead zone. I don’t know if it’s my phone, Verizon, or just the Department of the Army trying to suck even a brief flicker of fun out of the surrounding air, but for whatever reason there’s nothing doing on my phone for those ten or fifteen minutes. If you think a few minutes of boredom and mindlessly staring out the windshield is enough to break my spirit and get me to my desk a few minutes earlier than I have to be there, well, it’s like you don’t know me at all.

3. Mushroom status. When grown in a farm setting, many mushrooms are simply left alone in a dark room and fed a steady diet of shit. I’m sure it happens in every organization of more than one person, but this great green machine of ours seems to have honed leaving people out of the loop to a fine art. It’s always exciting to come to the office and find an email from someone working in another organization letting you know that “your boss from high on Olympus said ‘X’ is going to happen.” It’s when you, as the person nominally responsible for “X,” have the exciting opportunity to let that individual know that no one in your own organization has bothered to tell you a fucking thing and thank them for the heads up before launching out on a paper chase to sus out how much time you may or may not have wasted depending on the veracity of your informant’s information.

Almost a fiasco…

Saturday morning I discovered that my local Apple Store had in stock availability of their new flagship, iPhone X. I wouldn’t usually venture anywhere near a mall two days after Thanksgiving, but the desire for new and shiny tech got the better of me. Stunningly, I arrived five minutes after the mall opened and parked within 20 yards of the door. It seems that their “holiday hours” are poorly advertised and almost no one realized they were opening an hour early. Fine by me.

I was an AT&T cellular customer since back in the mists of time when they were known as Cingular. I was generally a satisfied customer, too – until I moved to Fortress Jeff, which is located in a black hole of their coverage map. I could make and receive calls over wifi, but when wifi was down, my cell was pretty much an expensive paperweight. Unacceptable. With this change of phone, I wanted to make the jump to Verizon, who neighbors promised had at least a bar or two of coverage even the local power and cable is out. It happens more often than you’d imagine out here at the end of the transmission line.

Without going into details, I’ll just say that AT&T, Verizon, and Apple corporate policies all threw up roadblocks to converting from the Apple Upgrade Program under AT&T to the same program under Verizon. The guy I was working with, though, was an absolute bulldog and took the problems first to the floor manager, who was as confounded as we were. The floor manager then elevated the issues through two layers of management “in the back.” Finally they decided there was actually no way to get from Point A to Point B using existing policy and procedures. That’s they point where one of them decided “we’re going to break the rules” to make the sale.

I can’t say for sure if any rules were broken, but if the number of Apple employees standing around looking concerned while they fiddled with various entries on their tablet is any sign, they were certainly doing something unusual. In the end it took six people and almost an hour to make the sale.

It wasn’t quick and it wasn’t seamless, but in the end I walked away with exactly what I wanted. I appreciate that level of tenacity when the easy answer was “we can’t.” I appreciate it even more when I’ve got two bars of service when the wifi’s off. Well done, Apple. It’s a wonderful lesson for other business out there that customer services really, truly doesn’t have to suck.

Lessons on a snowy day…

Yesterday wasn’t the first snowy day I’ve had here on the homestead. Compared to last winter’s big storm, this one hardly rated a blip, except for the part where the last half of the storm turned to ice. It’s pretty to look at, makes for some interesting watching the dogs try to find traction, and cuts down trees and utility poles like nobody’s business. It’s that last bit that served to set the stage for the most important of the day’s lessons.

I’ve always known my AT&T wireless signal at home was spotty at best. Since I don’t make all that often, this fact was largely hidden by my home Wi-Fi picking up the slack for data purposes. It’s a system that works well enough under normal operating conditions. With Comcast having gone MIA due to any number of local lines being down, operating conditions yesterday were less than ideal. By “less than,” I mean that my fancy new iPhone was utterly and completely useless as a means of communicating for almost the entire duration of the cable outage.

Also learned yesterday was the fact that every penny I spent installing and maintaining my generator was money well spent. Twenty seconds after the lines came down, it roared to life and kept the furnace blower blowing, the well and sump pumps pumping, the dryer drying, and the lights lit. I cooked a normal dinner and settled in to watch The Hunt for Red October and then Master and Commander… while occasionally seeing candles dot the windows of the house across the street. It kept right on chugging through 18 hours without a moment’s complaint. With that I am well satisfied.

Aside from a few other minor details, yesterday’s experience was one up and one down. Over the next few weeks, I know I need to beef up my communications capability. That’s good info to have before I find myself in a position of really needing it. Once the ice melts off and I get a decent day, I also owe the generator an oil change and a pat on the proverbial head.

Seven Plus…

Since my order on launch day didn’t entitle me to a “first day of availability” delivery of the iPhone 7 Plus, I exercised one of my lesser developed qualities and sat patiently until it was available for walk in sales. If I can’t get my hands on it right out of the gate, having it delivered to the house weeks later and then getting hit with the additional 6% State of Maryland premium was mostly a case on injury and insult. I didn’t anticipate that was going to take three months, but at long last my patience has been rewarded with a shiny new toy from the wizards in Cupertino (picked up tax free thanks to the fine people of Delaware).

I don’t have any assessment of it yet and in any case anything I find will have already been covered to death by the tech world. Suffice to say that it is small and thiner and from an initial test the camera is probably better than any stand alone camera I ever owned. I’m looking forward to taking this little number out for a test drive… just as soon as all the apps finish downloading.

Logic…

I like keeping my phone on a belt clip. It’s geeky and will never be a fashion-correct approach, but it’s convenient and that trumps either of those other considerations. I’m also finicky about the clip and case combination I use. It probably won’t surprise anyone who knows me that I like things precisely the way I like them… and pretty much no other way. This past weekend, the clip caught on something and broke so I’ve been attempting to make due sans clip for the time being. That’s not going particularly well given the combination of pen knife, keys, and other random ephemera that ends up in my pockets.

Having dropped my phone more in the last four days than I’ve dropped any phone over the last four years, I’m forced to concede a change is in order. There’s a method to my madness, of course. Things here seldom happen without there being some underlying logic to them. Even if it’s logic that only makes sense between my own ears.

In a herculean fit of warped reasoning, it occurred to me that spending $30 on a clip to fit a phone I’m due to replace any time now is kind of like putting new tires on a car you’re about to trade in. In my mind, addled as it is by years of accounting for money in those special ways that only Uncle Sam can fathom, the more logical thing to do was to go ahead and buy a new phone and a new clip now instead of waiting another month or two. Let that percolate for a moment if you will. Somewhere in my head it sounded perfectly reasonable to spend $900 on a new phone and then $60 on a new case and clip than it did to spent $30 for a replacement clip to keep the old phone in operation a bit longer.

If anyone wants to know the exact date and time I realized I’ve spent too long working for the government it was Saturday, November 19th, 2016 around 2PM… When I decided spending $960 to save $30 somehow made sense. Fortunately, cooler heads prevailed for the time being… though I still don’t have an acceptable or convenient way to keep my phone tethered to me at all times so the whole experience has been decidedly unsatisfying for all involved.