Tag Archives: management

More like Union Wrong…

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For reasons that defy any kind of human logic I’m familiar with, I’m nominally “represented” by the American Federation of Government Employees (AFGE) Local 1904. Being a government employee, I’m legally prohibited from striking. Likewise, AFGE can’t negotiate my salary or benefits package. Given those facts, I have no idea what services they’re supposed to be providing that I couldn’t otherwise arrange through a decent labor lawyer if the need ever arose. 

As of the most recent update last week, Local 1904 has failed to come to terms with management on the new and improved telework policy for our organization. They had 30 months of COVID and now more than six months after returning to “business as usual” to get the ship in order. Every other organization we deal with has somehow managed to get their new policies in place to the benefit of their workforce, but 1904 remains a holdout. In fact, they’re so dysfunctional in this negotiation that the whole thing has been thrown into binding arbitration to resolve. Arbitration of this type can take weeks, months, or years to reach its conclusion.

If I were in any way involved with this union, I’d be mortified at our inability to arrive at what my brother and sister organizations have found to be a dead simple easy arrangement. As it is, I’ll forever see 1904 as the toad in the road trying to stand in the way of progress and the rigorous application of common sense. Utter cockwombles, the lot of them.

I periodically see the news or social media filled with stories about needing stronger unions or organizations wanting to bring in a union to represent them. Friends, be careful what you ask for. Since 2000, I’ve been in jobs that were nominally covered by several different unions. They all like to hype the idea of being “Union Strong,” but it’s been my experience that they’re far more often Union Wrong. 

I’ll walk down the hill and throw hundred dollar bills directly in the river before I ever pay them a nickel’s worth of dues. I’ll never know for sure whose interests they’re representing, but I can tell you it’s sure as hell not mine. 

What Annoys Jeff this Week?

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1. AFGE Local 1904. Here we are 30 weeks past the “end of max telework” and the union, such as it is, still hasn’t come through on delivering the new and improved telework agreement. So, we’re still grinding along with only two days a week like pre-COVID barbarians… as if 30 months of operating nearly exclusively through telework didn’t prove that working from home works. All this is ongoing while hearing stories of other organizations tucked in next door that are offering their people four or five day a week work from home options. It’s truly a delight working for the sick man of the enterprise. I’m sure someone could make the case that there’s enough blame to go around, but since the updated and perfectly acceptable policy for supervisors was published 30 weeks ago, I’m going to continue to go ahead and put every bit of blame on Local 1904 for failing to deliver for their members (and those of us who they “represent” against our will) and for continuing to stand in the way like some bloody great, utterly misguided roadblock. No one’s interest is served by their continued intransigence. The elected “leaders” of AFGE Local 1904 should be embarrassed and ashamed of themselves.

2. The reward for “good work.” Why is it the boss never stops by and says something like “hey, I see you’ve been busier than a one-legged man in an ass kicking contest, so we’re going to take some of that workload off your plate.” No. It’s always, “Hey, I know you’ve been busy as shit so as a reward for not fucking that up, we’re going to hand you another giant turd of a project that you’re going to abso-fucking-lutely hate because planning parties and events was never supposed to be part of your portfolio. Fuck my life. I really do need to dust off the old resume and see if anyone’s in the market for a surly middle-aged battle captain.

3. Personal comfort. Comfort is, almost by definition, subjective. If, let’s say, you’re one of four or five hundred people sitting in an auditorium, chances are you won’t be perfectly comfortable. You may be too hot or too cold depending on a lot of factors including where you’re sitting, where the vents are located, what you’re wearing, and how much body heat we need to dissipate or account for over the course of the day. I know some people think they’re special by virtue of their rank, or title, or who they work for, but the thing is, I nearly universally don’t care about any of those things. But hey, feel free to complain to me. Complain to the guys running check in. Complain to the guys in the sound booth. Complain to my senior rater’s senior rater if it makes you feel at all better. But I’m still not going to crank the heat up to 78 degrees and make everyone else in the room suffer when all you needed to do was put on a damned sweater.

Arriving at midpoint…

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In my twenty years of government service, I’m not sure I’ve done many things more useless than spending time typing out my “self assessment” as part of a mid-year review. That’s coming from a guy who has spent countless wasted hours sitting in every possible flavor of meetings ranging across topics that would alternately make your eyes water or send you deep into boredom induced coma.

I’ve always held the opinion that if we’ve gotten to the midpoint of the year and I’ve been fucking things up left and right, someone would have told me to get myself sorted out long ago. If I’m plugging along, getting things done more or less to standard, chances are the bosses are mostly leaving me alone – unless it’s to assign more work. Continually being assigned more work is a sure sign that you’re most likely on track. I was a boss long enough to know that I didn’t tend to take work from high performers and assign it to the local chucklefuck.

Anyway, I spent some portion of the afternoon carefully rewriting 2022’s year end self assessment to reflect half a year’s work in FY23. Since it’s not one of those things that impacts pay or benefits, you can rest assured that I gave it all the attention and focus that it so richly deserves.

What Annoys Jeff this Week?

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1. AFGE Local 1904. Here we are 22 weeks past the “end of max telework” and the union, such as it is, still hasn’t come through on delivering the new and improved telework agreement. So, we’re still grinding along with only two days a week like pre-COVID barbarians… as if 30 months of operating nearly exclusively through telework didn’t prove that working from home works. All this is ongoing while hearing stories of other organizations tucked in next door that are offering their people four or five day a week work from home options. It’s truly a delight working for the sick man of the enterprise. I’m sure someone could make the case that there’s enough blame to go around, but since the updated and perfectly acceptable policy for supervisors was published 22 weeks ago, I’m going to continue to go ahead and put every bit of blame on Local 1904 for failing to deliver for their members (and those of us who they “represent” against our will) and for continuing to stand in the way like some bloody great, utterly misguided roadblock. No one’s interest is served by their continued intransigence. The elected “leaders” of AFGE Local 1904 should be embarrassed and ashamed of themselves.

2. Alumni giving. One thing I’ll say about the people who run the Frostburg State University Alumni Association and Annual Fund is they’re persistent. Phone calls, letters, and emails never stop. I’m sure they’re doing whatever it is that’s within their charter, but Jesus Christ maybe give it a five minute rest. If I were to drop dead tomorrow, the Alumni Association would be well taken care of. The broad strokes of that are already put in place. If they keep up this constant harangue for cash, though, they’re going to get cut out and the homeless dogs of Cecil County will find themselves heir to a windfall when I shuffle off. The constant pestering across every possible communications medium just isn’t a good look and I don’t want to reward or encourage it.

3. Rules. Look, I think the rules are stupid. You think the rules are stupid. Every-damned-body thinks the rules are stupid… but the thing is, if I’m being expected to abide by them while someone down the hall isn’t, well, they’re not really rules in any meaningful sense of the word. I’ve been a good boy and registered my objection through the proper channels to kept things right and proper. If that resolves the issue, great. If it doesn’t? Well, don’t expect I’ll be quietly accepting of having the rules applied to me and not to others for no discernable reason other than making people comply is awkward. I’ve been a bureaucrat way too long for that kind of fuckery to stand.

What Annoys Jeff this Week?

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1. AFGE Local 1904. Here we are 20 weeks past the “end of max telework” and the union, such as it is, still hasn’t come through on delivering the new and improved telework agreement. So, we’re still grinding along with only two days a week like pre-COVID barbarians… as if 30 months of operating nearly exclusively through telework didn’t prove that working from home works. All this is ongoing while hearing stories of other organizations tucked in next door that are offering their people four or five day a week work from home options. It’s truly a delight working for the sick man of the enterprise. I’m sure someone could make the case that there’s enough blame to go around, but since the updated and perfectly acceptable policy for supervisors was published 20 weeks ago, I’m going to continue to go ahead and put every bit of blame on Local 1904 for failing to deliver for their members (and those of us who they “represent” against our will) and for continuing to stand in the way like some bloody great, utterly misguided roadblock. No one’s interest is served by their continued intransigence. The elected “leaders” of AFGE Local 1904 should be embarrassed and ashamed of themselves.

2. Artificial intelligence. Everywhere you turn, there’s an article or news story about AI – Deep fakes, creepy chatbots, ChatGPT – warning that we’re standing on the precipice of SkyNet. I’m somewhere between indifferent and intrigued. I mean I don’t especially want to spend the last 30 years of my run on this rock serving some new robot overlord, but the technology itself is undeniable fascinating. Honestly, if you take a look around at how humans have royally fucked up the 21st century, maybe it’s time we give AI a chance. I have to wonder if some of the fear surrounding AI is more concerned with it making better choices than we do rather than making everything worse. Take the humans out of the decision loop – our emotions, our ego – and hey presto we could be in for an interesting new world… or SkyNet. At this point, just roll the dice and see where they land. 

3. Office sickies. Look, it’s bad enough we’re piled back in the office, but when you have big buckets of sick leave and the ability to request unlimited telework on an ad hoc basis, there’s no reason for anyone I work with to be in the office hacking, snorting, snot dripping, and generally spreading whatever contagion they’ve come in with on any given day. “You look like shit and sound awful” should be the kind of thing that triggers someone, somewhere in leadership to send plague carriers home to reduce the chance of the crud spreading… but it’s increasingly obvious that we’ve functionally learned nothing about how to manage illnesses over the last three years. Y’all were screaming about wanting to “get back to normal,” well I guess here we are. Same as it ever was.

A blow against the forces of chaos…

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A few days ago, I was requested and required to provide an update on the current status of the annual spring event that I find both loathsome and obnoxious. Historically these sessions have always been fraught with danger. Gotcha questions, deep diving irrelevant details, adding requirements to no real advantage, and generally just busting my balls was the order of the day.

Not so this time around. We passed on the relevant information. Provided a broad overview of progress, the expected way ahead, and our proposed timeline and milestones. There were several clarifying questions and then approval to proceed as planned.

I walked into the room planning on needing every bit of bureaucratic arms and armor I could carry along. Not a bit of it was called for. In fact, the whole thing felt so unnatural that I’ve spent the last 48 hours expecting the other shoe to come hurtling out of the sky and land directly on my head.

This dog and pony show is still the bane of my existence, but it’s nice to be dealing with someone who doesn’t seem determined to make the slog harder than it needs to be “just because.” Is it possible that I’ve encountered a rare supporter in trying to stave off unnecessary chaos?

I was not expecting that to happen right square in the middle of the week, but here we are. It’s a brave new world.

What Annoys Jeff this Week?

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It’s been an unexpectedly decent week. Usually by the time Thursday night rolls around, I’ve got a veritable laundry list of topics to distill down into the final three. This week it’s just two and I feel like I owe you the honesty of that instead of just manufacturing a third item just to preserve the purity of my weekly format.

1. AFGE Local 1904. Here we are 19 weeks past the “end of max telework” and the union, such as it is, still hasn’t come through on delivering the new and improved telework agreement. So, we’re still grinding along with only two days a week like pre-COVID barbarians… as if 30 months of operating nearly exclusively through telework didn’t prove that working from home works. All this is ongoing while hearing stories of other organizations tucked in next door that are offering their people four or five day a week work from home options. It’s truly a delight working for the sick man of the enterprise. I’m sure someone could make the case that there’s enough blame to go around, but since the updated and perfectly acceptable policy for supervisors was published 19 weeks ago, I’m going to continue to go ahead and put every bit of blame on Local 1904 for failing to deliver for their members (and those of us who they “represent” against our will) for not getting this shit done. No one’s interest is served by their continued intransigence and the elected “leaders” of 1904 should be embarrassed and ashamed of themselves.

2. People first. There was a work-related town hall type meeting held this afternoon. One of the minor gods in our firmament was scheduled to deliver remarks. It happens all the time. Business as usual. Or it would have been, right up until the point where an email got circulated reminding us that it was an in-person event and our attendance in person was “expected.” Never mind the millions we’ve spent on laying on remote communication and meeting capabilities. Never mind the absurdity of packing in as many as 750 people asshole to elbow so they can share whatever sickness one or two of them may be carrying around. Never mind the sheer convenience of participating remotely so one could both listen in to gain the information and continue to do other things in the background. The important part of the day was putting asses in seats so the venue looked full. I’ve been directed to be seat filler for events since my very first week working for this vast bureaucracy way back in 2003. I can’t begin to tell you how many town halls or other large group format meetings I’ve attended over the last twenty years. The number would be staggering. You might be tempted to think three plague years would have changed that… and you’d be wrong. Today was just another day of appearance being far more important than reality. Thank sweet merciful Zeus that Thursday is one of my regular telework days. Otherwise, I’d have been sorely tempted to violate one of my basic tenants of professional life: Go along to get along whenever you possibly can. It’s best I wasn’t there in person to ask how that whole “People First” thing is working out. I was, at least, comforted by seeing large swaths of open seating in the room when the live feed started, despite the AV team’s impressively quick efforts to crop that view off the screen. My colleagues, it seems, also elected to vote with their feet. Good on them.

Towards a modern theory of office work…

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A hundred years ago when Henry had Model T’s sliding off the assembly line at River Rouge, the standard 8-hour work day made some kind of sense. That line ran at a steady clip for 8 hours and each person performed X task or attached Y widget. One task necessarily had to follow the other and it all needed to be synchronous.

Easily one of the most farcical things in the world is the idea that assembly line techniques should be applied to working with information. As a desk jockey, my work is annoying but synchronous. A large portion of the things I touch over the course of the day depend on input from one or more people who may a) be out of the office; b) have other competing or higher priority issues; c) need to gather additional information from one or more other people; or d) have retired on duty and don’t give a rat’s ass who needs what or when. As often as not, there’s no particular order of operations because Task A isn’t necessarily reliant on Task B being all the way done.

In spite of the work being largely asynchronous, my work day is a regularly scheduled 8.5 hours. The hours are more or less fixed. And you can count on one hand the number of days I’ve worked in the last 20 years that have included a full 8 hours of production. On my best days, an easy two or more hours is pissed away just by waiting for other people to do something or provide some information. On days that are not the absolute best, productive time might be just one or two hours with the rest being lost in the sauce.

The real ridiculous bit of this is that regardless of whether time is productive or not, the expectation is that you’re mostly at your desk for the duration. It feeds the age-old illusion that the appearance of work is far more important than the reality of being productive, in spite of any logic to the contrary.

It seems to me that once you’ve cleared the deck of the day’s required work – whether that took you three hours or eight, your day should be pretty much done; Congratulations! You’ve won at working today. Get on outta here. The notion, most often held by those of the managerial persuasion, that people with time on their hands should cast around looking to pick up work from someone else is patently ridiculous. It’s a sure path to end up not just being assigned your work, but also some of the workload for two or three of the local office slugs. Instead, by common consent, what really happens is we stay firmly ensconced at our desks providing the illusion of productivity, but being 300 posts deep in r/AmItheAsshole.

Look, people are going to abuse whatever system you put in place. We seem to be hard wired to get away with whatever we can get away with. All I’m saying is that applying 1920’s industrial management principles to an information workforce in the 2020’s might not be getting anyone the best bang for their buck… but it’s the path of least resistance, so here we are.

Service disruption…

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There was a planned water outage at our building today. Now there are a number of questions one could reasonably ask about that, such as why this long planned outage was scheduled to begin at 7:30 in the morning on a Wednesday instead of some time during the last two weeks when the building was occupied by little more than a skeleton crew. Wednesday, for anyone paying attention to the ebb and flow of the workforce, is generally the day when the building is most densely occupied. Planning work to impact the maximum number of people feels like some solidly piss poor government decision making. 

Additionally, cutting off the water supply to a building that’s still largely papered with signs reminding everyone to maintain social distance and to frequently wash their hands in order to help reduce the spread of viral illness, is one of those things that could be considered at least vaguely irresponsible. It doesn’t feel like being able to perform basic personal hygiene activities, such as using the restroom or washing your hands, should be something that echelons higher than reality decide we just don’t need to do for half the day or longer. 

Of course, there was a simple and obvious answer to how this known and planned on situation could have been handled. Someone at a responsible level of decision making should have been able to look at a planned lack of running water, an easy to project inability for people to perform simple hygienic and sanitary activities, and make a decision that “Hey, this might be a good day to minimize the number of people in the building and let the majority work from an alternate location for the day.” 

Unsurprisingly, the decision from management was that no, we were going to press on with business as usual. If there was ever a more neon flashing sign that the decision makers at echelons higher than reality have willfully opted to ignore the lessons of the last three years, I haven’t seen it… yet. 

We had a once in a lifetime chance to redesign how work – especially information work – gets done in this country and we’ve blown it up in favor of falling back to the management principles and philosophies of the 1950s. It’s completely telling that when a service disruption at home prevents me from performing my job, I’m expected to schlep over to the office or take the appropriate amount of leave… but when the office is unable to provide uninterrupted water service, I’m also expected to schlep into the office and act as if that’s just a normal thing to do instead of going to a place where all the utilities are functional for the day.

I’d pretend to be surprised, but no one would believe me.

What Annoys Jeff this Week?

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It’s been an easy, work free week filled with book hunting… but there’s one thing worth mentioning. It’s the annoyance that keeps on giving and gets more and more inexplicable the longer it continues. Incompetence? Indifference? Inability? Yeah. The world may never know. So here’s the one thing in this week’s list:

AFGE Local 1904. Here we are 13 weeks past the “end of max telework” and the union, such as it is, still hasn’t come through on delivering the new and improved telework agreement. So, we’re still grinding along with only two days a week like pre-COVID barbarians… as if 30 months of operating nearly exclusively through telework didn’t prove that working from home works. All this is ongoing while hearing stories of other organizations tucked in next door that are offering their people four or five day a week work from home options. It’s truly a delight working for the sick man of the enterprise. There’s probably plenty of blame to go around, but since the updated and perfectly acceptable policy for supervisors was published 13 weeks ago, I’m going to continue to go ahead and put every bit of blame on Local 1904 for failing their members (and those of us who they “represent” against our will) for not getting this shit done.