Something better…

While parents across the country are lamenting going “back to school” at home today, I got the unbridled joy of spending the day in the office. It’s not the first time I’ve been back since the Great Plague kicked off. Over the course of the last six months I’m probably averaging a day a week actually sitting in cubicle hell. Frankly, I don’t recommend it.

The only saving grace of being in the office right now is that most of your colleagues won’t be there with you. Sure it’s not as conducive to peaceful reflection and deep thought as the quiet of your home office might be, but you aren’t being afflicted with 20 simultaneous and overlapping conversations like you were in the before time. Still, I envy little Bobby and Suzy for their new online existence.

Everyone is awaiting the moment when the world goes back to normal. When their little darlings are back to school and when cube farms are once again filled elbow to asshole. I can’t help but think it’s a case of being careful with your wishes. A school or office full of potential plague carriers, mouth breathers, and assorted oxygen thieves was our collective normal. I’d like to think our new normal could, and should, be something better.

How to improve cubicle hell…

I was in the office today. Even five months into the Great Plague, the rhythms of the place carry on largely unchanged. With upwards of 70% of the staff working from home it has a bit of a ghost town feel… but the phones keep ringing, the email keeps flowing, the day-to-day work seems to be getting done, and ridiculous ideas continue to abound. If it weren’t for needing to pick up the phone instead of sticking your head over a cubicle wall, I’d honestly be hard pressed to know that today was any different than the before time. I suppose you can decide what to make of that information.

What I noticed most about the day, though, was the absence of periodic fuzzy interruptions throughout the day. I hadn’t noticed until now how much I’ve come to expect the cat to occasionally jump onto the keyboard or work through the next email one handed while one or both dogs lean in for ear scratches and ear rubs. Even with that, they’re among the least distracting coworkers I’ve ever had.

The golden age of working from home will end eventually – killed off by the unstoppable force of an employer who believe asses in seats equals productivity as much as by the immovable object of employees who equate working from home with a paid vacation day.

I’ve known for most of my working life that there’s very little I can do at the office that I couldn’t do from anywhere that has a reliable internet connection… but these last few months have only just reinforced that having the animals alongside makes the fuckery of the standard eight-hour work day infinitely more tolerable. If we’re all eventually going to be stuck back in cubicle hell eventually, adding some coworkers with wagging tails or a steady and reliable purr would be incredibly helpful.

On becoming the villain…

If there’s been one constant during my tenure in the bureaucracy it’s that Friday is almost universally “take out the trash day.” It’s the day everyone throws the projects or tasks (i.e. absolute trash) that’s been stinking up their workspace over to the next poor dumb bastard who’s supposed to do something with it. 

The trash could be anything – vague policy, badly written memos, research or answers that are needed first thing Monday morning that no one got around to asking for until 4 PM on Friday afternoon. It’s all just junk that someone didn’t get around to working on before the weekend started to bear down on them.

On alternate Fridays, this endless flow of trash bears down on my desk. In the finest traditions of the bureaucracy, I do my part to shove it onwards through the pipe to make sure it doesn’t spend the weekend making a stink of my own work area. Where it ends up and what happens to it when it gets there is entirely secondary to its not becoming stuck on me.

Yeah, I’ve definitely lived long enough to become the villain of the piece.

Red shirt Fridays…

Since the beginning of the Great Plague, I’ve been an “occasional” essential employee. That mostly means I schlep over to the office on days when a warm body is needed to meet the mandate that someone physically be there.

Like my Pepto-Bismol pink shirts of yore, worn as a mark of being sick of a never-ending monthly series of hours long meetings that accomplished absolutely nothing, I do my best to arrive on duty these days wearing my finest red shirt. Like the red-shirted crewman of Kirk’s Enterprise, I know too well that my role here is to be utterly replicable phaser fodder.

What I’ve learned through four months of working through my occasional role as a red shirt is that easily 90% of what I do professionally can be done from anywhere in the world that offers a stable high speed internet connection. As often as not, it can be done faster from such far flung locations as my home office or back porch because the work isn’t interrupted every 15 minutes by chatty colleagues or impromptu meetings. If I’m brutally honest, the other 5-9% of work that I need to be in the office to do could also be done from remote locations, but would require something more than the current “basic load” of software we have to work with.

That leaves somewhere between 1-5% of work activities that require specialized access or equipment that can only be provided in the actual office. Even assuming the upper end of the range, which I’m not conceding other than for illustrative purposes, that’s a legitimate need to be in the office about one twentieth of the time spent working.

I have to wonder if, at some point, the universe of bosses will figure out that constructing these monumental buildings of concrete and glass are ultimately a bad return on investment. They’re literally billions of dollars of infrastructure that can’t be justified because the work doesn’t need those buildings to get done. Better, perhaps, to build smaller, more cost effective offices that people could use “as needed” rather than continue to proceed from the assumption that nothing can be done if it’s not happening in a cubicle.

I’ve got, hopefully, less than fifteen years left in this ride of mine, so I doubt seriously I’ll see that glorious awakening – not when the current generation of uber-bosses still like to throw around phrases like “team cohesion,” “collaborative workspace,” or “synergy.” They’re still too hung up on seeing asses in seats and slavering at the bit for the day they can bring everyone back to cubicle hell.

They have the power. They can return the office to (almost) exactly what it was before the Great Plague. They can, but they shouldn’t want to. They should replace the old constructs with something better, more cost effective, and employee friendly.

I know it’s a dream, but it’s a happy one – and one I won’t stop advocating for even when they bring all the red shirts back.

A problem of encryption…

For the last three months I haven’t been able to open some encrypted email. Day to day it’s not much of a problem, but once every two weeks or so part of my job really demands that I be able to see what’s lurking inside those emails. 

I started by putting in a help ticket with my employer’s vaunted Enterprise Service Desk. They fiddled with it for a week and finally decided it was something that needed handled locally, so I was referred over to their branch here in beautify northeastern Maryland. More days passed. Two hours on the phone with them later, they decided that the answer needed to be ever more local… and yet more days slipped away.

My local support worked at it for another two hours. More days trickled by with nothing happening. I raise the issue again. My boss raises the issue. Tech support and I play phone tag for a week. Then there was a holiday. And here we are three months later and I still can’t open the damned email and have to hope someone else who has access to that mailbox is around when I need to either read or send something encrypted. 

I raised the issue again today with our local support and ended up with people pointing in three different directions about who really needs to be working this issue.

Based on that feedback, the utter lack of progress made in three months, and my almost eighteen years of experience as a professional bureaucrat, I have now determined that I clearly don’t require access to these emails. If no one else is concerned with doing their job, I don’t suppose I need to be either. If Uncle wants me to have access, I suppose he’ll just have to miracle the right certificates onto my laptop because I’m well and truly done trying to get it done myself.

EndEx…

Some will say I’m wrong, but for my money the happiest word in the English language, at least today, is EndEx.

Twelve months of bashing my head against the wall is now concluded – more with a whimper than with a bang. I’m fine with that. It means whatever cockups happened were transparent to anyone who didn’t know what should have happened. Ignorance truly is bliss for an audience.

So the big show is over for another year. Now we’ll unpack it, look at what didn’t work, and make recommendations for next year that we’ll all later ignore. The heavy lift is finished, but I’ve still got a few weeks of living left to do with it’s corpse.

Once it’s well and truly in the ground, it’ll be time to start planning for 2021. That effort usually kicks off in June – delayed this year because the Great Plague has delayed everything.

Every year someone cheerfully says, “Oh, we’ll tag someone else with this next year.” It’s a happy fiction, but organizational dynamics tell me that I won’t be relieved of this particular opportunity to excel except by retirement, resignation, or death. So I’ve got that to look forward to in the next few weeks too.

But today is EndEx for Big Event 2020. I’ll be savoring the moment for the next twelve hour or so before schlepping back to the office to deal with whatever fresh hell Outlook brought me overnight.

Half done…

Well, there’s day one in the books. No one set the stage on fire. No one fell down the steps. Lights didn’t fall on anyone. The tech (mostly) worked the way it’s supposed to.

Now that I’m mostly in spectator mode there are obviously things I’d change up a bit – items that made sense on paper but less so under the lights. If that’s the worst of Day 1 I can live with that.

There’s still another day to go. Tomorrow has more people and more moving parts. If something is going to cut loose, tomorrow is really when I’m expecting it to happen.

We’re half done with half to go. I’ll still sleep well tonight, but I’ll wake up tomorrow morning wondering what shit will find the fan.

Getting on with it…

I started working on one particularly benighted project a year ago this month. It was supposed to be long over by now, but thanks to the Great Plague it lives on. It lives on and goes critical for two days starting tomorrow. It will either go well or it will crash and burn over those two days. I don’t see any obvious path to “it went ok.” 

By this time tomorrow we’ll know which path it’s taking… which is why I’m currently sitting here with a gin and tonic staring blankly at the back yard and occasionally tapping in a few words on my phone. We’ve reached the point now where there’s nothing left to do but show up and hope the thing unfolds the way it’s supposed to, that one or more of the key players don’t spaz out, and that the tech doesn’t suddenly, catastrophically fail.

There’s effectively nothing I can do about any of those issues now. Except wait and see how it all falls together or apart. 

I hate the wondering. I hate the waiting. Let’s get on with it and get it finished.

What Annoys Jeff this Week?

1. Having no room for subtlety. If the internet wants to agree that all cops are bastards, then by extension we should also agree that it’s ok to define other populations based on a small percentage of the total. Based on this kind of bizarre internet logic, we can also accept, without further discussion, that all whites are racist, all blacks are lazy, all Jews are greedy or whatever your favorite stereotype happens to be. I just don’t have the time or energy to pretend that the world’s great complexities can be distilled down to snappy sound bites or funny, funny memes. The world is too damned complicated for that abject fuckery.

2. The moment before. I can tell the “big thing” is getting close. The phone has mostly stopped ringing. The torrent of email has turned into a trickle. A year’s effort is poised at the edge of the precipice that we must surely tumble down in just a few more ticks of the clock. I love this part because it means the big thing is almost over. I hate this part because there’s virtually nothing to be done now to change the direction we’re headed or the outcomes we’ll experience.

3. Reduced page count. Being back in the office this week has noticeably reduced my daily page count. Losing that hour in the morning and hour in the afternoon that are the daily commute is drastically cutting into my reading time and honestly I’m not a fan. I can’t help but think getting my nose into a book is, frankly, a better use of the constrained resources that is available time. Going back to doing this every day for real until the next plague comes along is just depressing.

Ground beef…

Thanks to being back in the office for the last couple of days I’ve discovered that a day’s worth of talking at regular human volumes is enough to turn my throat to ground beef. Apparently my random muttering to the cat and dogs isn’t doing enough to keep my vocal chords in readiness for actual human interaction.

I’d like to think the solution would be to minimize future conversations. Surely there’s some medical reason I can find a doctor to sign off on contact by text or email only for the next fifteen years. A stretch? Maybe. But it’s not the most ridiculous thing I heard today so anything is possible.