Tag Archives: technology

Learning to wait…

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I’ve said it before but it seems to bear repeating: If you call my desk five minutes before the end of the day there’s a good chance I’m not going to answer – a) Because there’s absolutely nothing I’m working on that can be discussed in less than five minutes and b) Because it’s just rude to delay someone who’s already put in a full day for anything less than a full blown (and legitimate) emergency. I hold the same line on email too – if the building isn’t burning down and it requires more than a yes or no answer, you’re going to wait until there’s time on the clock to provide a complete and well-reasoned response.

In case you think this is just about managing expectations at the office it really isn’t. I have no problem at all letting the phone ring at home if it’s not a convenient time to have a conversation. My Gmail box will occasionally go untended for a day or two. Hard as it is to believe sometimes Facebook posts even go unliked and messages even go unreturned if I don’t have anything of substance to add to the conversation or the time with which to attend them.

All this technology surrounding us is supposed to be a convenience, you see. It’s supposed to let us engaged on our own schedule and in our own way. Instead of using these tools to manage our schedules and actions, many seem perfectly willing to let their scheduled be managed by the tools. As much as I love my iPhone, make no mistake that it is the servant and I the master. It’s the only reasonable way I’ve ever found to even attempt keeping things in their proper perspective.

All of that’s probably just a longer than necessary way of saying don’t call or email expecting great and wonderful operational insights at 3:55 PM. You’re going to be disappointed. Along the same lines, you probably shouldn’t bother trying to reach me between the hours of 10PM and 5AM for anything, really. My ringer is off because even if there is an emergency there probably isn’t a damned thing I can do about it before the sun comes up. Even if it is an actual emergency, it’s probably best for everyone if I’m allowed to face it after a few hours of sleep anyway.

Priorities people, priorities.

Destined for disappointment…

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Three hours. That’s the time I spent after lunch this afternoon flailing around wildly trying to figure out why my “corporate” email isn’t working. Through the good graces of an unofficial help desk POC, we seem to have narrowed it down to a problem physically contained on my computer rather than with the servers or the network. I’m not entirely sure that makes me feel better, especially since the first order of business tomorrow will be rehashing the story with the official help desk in the vain hope of getting resolution.

I always have such high hopes for technology – like it will work as it’s supposed to with a minimum of trouble. Like the high hopes I occasionally have for people, that dream seems destined for disappointment. Except I know that’s not entirely true. We bog down our computers with so much security bloatware that I’m amazed they can do anything at all. Intellectually I understand that’s a necessary evil of the age, but that doesn’t mean I don’t want my work tech to perform with any less rapidity than my gmail account and home computer.

Sadly, unlike a certain major party presidential candidate, I’ve opted not to run my office through my home computer. The price I’ve had to pay in effectiveness and efficiency is at least marginally compensated by not ending up in federal prison. The high and the mighty don’t usually end up in as guests of the government at Danbury, but you can best believe I sure as hell would.

Pepperidge Farms remembers…

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I’ve used carbon paper, but it had its last gasp as an office staple while I earning a diploma. I caught the tail end of using overhead projectors to show written documents to large audiences. I can even vaguely remember using a typewriter to fill in some formsPepFarm carrying the dreaded “must be typed” instructions.

Looking back on those items, they weren’t particularly convenient. Using them was time consuming and far from automated. Even so, I have to grudgingly admit that they worked and were all successful at conveying some quantity of information from here to there. What they lacked in convenience and time saving, they more than made up for in reliability. Unless the bulb burnt out, that old heat throwing overhead projector would keep trucking along essentially forever. That’s one of the many beauties of systems with so few moving parts.

By contrast, most of my morning today was taken up by what felt like an endless do-loop of software updates and enforced restarts that made my computer at the office effectively unusable. It made me briefly long for a return to dry erase markers and acetate sheets and when ideas were communicated at the speed of fax. I’m sure that kind of throwback would make me miserable in its own unique way, but in the moment, anything seemed better than spending another moment staring blankly at the startup screen while the machine drug itself through the motions.

By lunchtime whatever gremlins were afflicting my laptop seem to have satisfied themselves with the damage done. I gave getting on with the day the old college try. I really did, but the damage was indeed done. Oh sure, I spent a few hours after that mashing away at the keyboard, but as for how much really got accomplished, well, I won’t be the one to incriminate myself on that front.

70% (or why I fell in love with my new phone)…

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I’ve been struggling a bit to fall in love with my new phone. The “+” form factor just felt wrong in my hand. The balance was off and I found myself needing to use both hands for things that I could do for the last seven years with just a flick of my thumb. I liked the new model well enough, but I wasn’t in love with it.

After spending all day with it at work today, though, I’m getting turned around on all that. I left on schedule after what I would consider a regular day of use at more than 70% charged. With the last phone, I’d usually start hunting for a plug sometime after noon – and that was after giving it a boost during the morning commute.

I’m now officially of the opinion that if battery power alone were the only improvement from the last model to this new one, it would be well worth the upgrade. The new camera is impressive, with live photos being a bit gimmicky. 3D touch is fine and works as advertised – though I don’t find myself using it all that often. I’ve never particularly liked Siri and haven’t given her new incarnation much of a chance to change my mind.

Yeah, I’m a tech junky who probably doesn’t use a third of the capability of the gear in my arsenal. Sue me. I don’t need new and innovative ways to check email or ask for directions. I’m old school enough that typing on the screen is still ok by me. When Apple can beam information directly into my frontal lobe, then maybe I’ll be more interested in doing things the “new way.”

Is the 6S/6S+ a must have upgrade if you’re running the 6? No. Is it a respectable upgrade if you’re coming from one of the earlier models? Oh yeah. It’ll likely knock our socks off.

Even if that big beautiful new battery is the only thing I use to the fullest, it was well worth the price of admission. At some point maybe I’ll even get around to teaching myself how to use all the extra bells and whistles I paid for… or maybe not. It all depends on how and if I can see it improving my workflow in some way. Until then, I’m well satisfied.

How it starts…

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I’ve often wondered how it is that old people lose touch with technology – whether that’s the eternal flashing 12:00 of a generation of VCRs to or the firm instance that GPS will never take the place of a glovebox full of paper maps.

Once upon a time, I could build my own computer. Sure, I bought the components off the shelf and wasn’t making my own chips or anything, but I knew the specs I wanted, knew where to order them, and was able to slap the whole bit together into a functioning PC. I haven’t tried (or really even been tempted) to do that since the late 1990s. It stopped being a cost effective use of time. Easier to buy the whole rig off the shelf and go to work.

This afternoon I finally accepted that maybe it was time to update my iPhone playlists – that I probably haven’t substantively changed since the days when I had a Memphis address. First things first, it almost feels like with the bevy of streaming services available now, the whole idea of having a self-curated playlist may be a little old fashioned. It’s like having a bookshelf full of CDs or 45s. Its existence is a throwback to an earlier time. That’s when the first light of recognition came on – the way I like my media delivered is on the verge of being utterly overcome by the march of progress. I like having my “own” copy of my music – even if it’s just a digital representation. I made it from cassette tapes to CDs to mp3s and Winamp skins, to iTunes, but after four format changes, it seems I’m beginning to resist the onrushing future.

I wonder if this is how it starts to go off the rails for me. Am I going to wake up some morning in 2045 and wonder why I can’t make my 20 year old Mac Mini work. Are printers going to someday be as rare as 8-track players? Is this where tech abandons me to the future as I grow more and more entrenched with only the technologies that I fully understand?

I don’t want to be that guy who thinks of every device as a damned infernal contraption. There’s some way to head that off, right? Some magic bullet that will let us stay attuned to what the kids these days are up to?

I’m not ready to live in a world where the best device I ever bought is one I have already.

Doesn’t play well with others…

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After spending more hours than I want to admit trying to get a little electronic gizmo that will remain nameless hooked up wirelessly, I’m finally calling it quits. Wired direct to the router, all is well and it works like a champ. Unplugged it just sits there blinking out a steady reminder of its failure to play nicely with my home network.

Maybe it’s because I’ve spent so much of the last ten years entrenching myself in Apple’s near-seamlessly integrated garden, but my tolerance for tech that has to be tinkered with is probably at an all-time low. It’s trite, but I want my gear to come out of the box and just work. Some might call that an unreasonable expectation, but those people are, for lack of a better word, simply wrong. There are any number of companies out there proving that tech doesn’t need to be complicated for the end user. Unfortunately there are even more in business that don’t seem to have much of any regard for providing an elegant solution to whatever problem their device is supposed to solve.

I was looking for a piece that would integrate into what I’ve got already with a minimum of fuss or trouble. What I found is a bit of kit that probably works ok if you’re willing to change or make compromises on the set up you have already. I’m not. That means instead of integration, I’ll be stuck with a standalone solution. In the end I’d rather have to manage two sets of controls and two apps than compromise on functionality.

Take that for what it’s worth.

What Annoys Jeff this Week?

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1. Mobile check deposit. I learned a fun fact about my credit union’s new mobile check deposit process this morning. That little nugget is if you deposit a check by phone and the transaction doesn’t complete, there’s nothing in place outside of their website letting you know that something has gone amiss. No email, no text, just an envelope that shows up on their website when you get around to logging in. That would have been nice to know before going to the ATM this afternoon and finding the account dropped to a zero balance. I’m sure part of the issue is my insistence on using different financial institutions for different services and therefore using mobile check deposits to avoid transfer fees to keep money in motion, but still, I don’t think an email letting a guy know something went sideways or at least that there is a new message waiting on their website is too much to ask.

2. Suing POTUS. This is just one of of the many reasons I left the Republican Party (or maybe it’s really an example of how the party left me). The House of Representatives thinks they’re being cute by trying to drag the courts into the ongoing drama between the legislative and executive branches. The reality is a political solution already exists to remedy the Representative’s grievances. Of course they realize exercising that option creates nothing but problems for them. So basically what you have is just another example of my former party lacking the courage of their misguided convictions. I may disagree with any number of decisions made from the federal bench, but those judges tend not to be complete idiots, so I’ll be amazed if they ever find one to let this kind of asshattery move forward. Then again, I’m not entirely sure anything coming out of Washington can surprise me anymore, so don’t take any of that as a prediction.

3. Ebola. Honest to God, I can’t believe this is even a discussion we’re having in the 21st century. It’s even worse that there are reports circulating about a “special plane” owned by the Centers for Disease Control that could isolate and import ebola victims into the United States for treatment. I’m all for taking care of American citizens who find themselves afflicted in Africa. Import a whole damned hospital wing and treat them on site, but loading them into a jet and bringing them and their virus here just sounds like a ridiculously stupid idea. Surely I’m not the only one who thinks willingly importing a deadly virus into the country is a monumentally bad thing to do, right?

What Annoys Jeff this Week? (The Centennial Edition)

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Good evening ladies and gentlemen and welcome to the 100th installment of What Annoys Jeff this Week. With nearly two years of weekly annoyances under my belt, the only thing I can say from the writer’s perspective is that despite living in a universe that seems personally intent on agitating the shit out of me, I always look forward to Thursdays. They’re the day I get to compact many of the small issues into one great big ball of pissed off and launch it out into the world. It may not be classy, but it’s cathartic.

I thought about working up something special for this auspicious occasion, but decided quickly that the best tribute would be letting it out the same way I do every Thursday – a simple list and brief description of the week’s three most pressing annoyances.

1. Technology. Honestly, I don’t know who I would be if I weren’t wrapped in the warm electromagnetic cocoon of modern technology. That’s also the problem. In a week that’s been a near constant battle with my laptop, with my wireless router, and my internet provider just to stay connected, I wonder if perhaps I’ve put a bit too much reliance on the network. Yeah, that’s really not so much a question as a statement of fact. Still, I’m pretty sure what I’m really looking for is a system that works flawlessly all the time and not a way to disengage myself from it… because the only thing more annoying than having every bite of universal data at your fingertips is not having it when you want it. Stupid double edged sword.

2. Insurance. I got a notice this week that my prescription drug plan cost is going up about $40 a month. The cost of my general insurance plan is jumping this year too, but that’s not what annoys me, really. After all, the insurance premiums and out of pocket costs are basically just the price I pay to avoid being dead. As far as I’m concerned, not being dead is basically worth every penny I need to pay. Quite frankly, I don’t want healthcare in the country to be “average”. I want to nation’s best hospitals and corporations to dump money hand over fist into developing innovative treatments and medical equipment. Like it or not, 300+ million people can’t all get the best care on the planet, but over time the ideas they pioneer at the best hospitals can develop into common practice across the country. That’s good for everyone. Until then, if I want to drive myself eyeball deep into debt to get treatment at Hopkins, Sloan-Kettering, or the Mayo Clinic, that’s my decision because at least for now I’m the one paying the bill. When someone else foots the bill and tries to be all things to all people, we inevitably end up with a mediocre “standard level of service,” and I like being alive entirely too much to let any government entity of company decide what treatment checks off the box that says “good enough.”

3. Chicks. Don’t get me wrong, I have nothing but love for you ladies out there. You’re soft and curvy and smell nice. I love the way you walk and the way you talk… but after 35 years I still have no ability to understand the way you think. Although I am an accomplished man with many skills and talents, the ability to read minds is one that, thus far, I haven’t mastered. I’ll keep working on it, but in the meantime I’d consider it a personal favor if you could just go ahead and tell me what’s on your mind rather than letting me speculate wildly on my own. Trust me, left to my own devices my mind can conjure notions that are generously described as “bleak.” And that tends to be a situation other than good for everyone involved.

The great leveler…

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Email, like death, is one of life’s great levelers. From the high and the mighty down to the lowest of the low, we all get entirely too much email. Shoving electrons through the network make it so easy to moving information from here to there that most of us never stop to ask if the people on the receiving end actually need the information we’re pushing at them. Because the most important thing the average bureaucrat does on a daily basis is cover his or her ass, we end up in a seemingly endless do-loop of email and instant messages.

The ability to generate an instant distribution list is possibly the worst thing to ever happen to the average office drone… because let’s face it, if the email is addressed “To” more than one or two people, no one is going to take on the individual responsibility of answering it. If you address it to 20 people, no one is even going to bother reading it at all. The only thing four pages of addressees gets you is the merciless ridicule of your colleagues and the tears of a God disappointed that you’ve used your free will for such douchebaggery.

I wish I was making this up, but four pages of recipients for a message that needs to go to three people is, politely put, a bit much. I’m the first to say that if something’s worth killing, it’s probably worth overkilling, but sheesh, even I have limits. I’m not saying an email addressed to +/-700 people makes you look like an asshat; I’m saying that by actually sending that email out into the world you are, in fact, an asshat. It’s a fine distinction, but an important one… kind of like the distinction between covering your ass and becoming an object of loathsome contempt.

Mission Complete (minus nine)…

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The great heroic project of our age is more or less finished. For all practical purposes, I’m calling the effort to transfer my DVD collection to hard disk mission complete. With the exception of nine disks that I’ll need other software to rip and encode effectively, I managed to bring down the curtain three weeks ahead of my self-imposed deadline of the end of the year. As far as those couple of outliers go, well, I’ll get to them when I Screen Shot 2012-12-11 at 5.12.24 PMget to them. For the most those few disks are fairly oddball titles that you’d really only want to watch once or twice in a lifetime anyway. Still, I have them, and it would be nice to go from finished to really finished eventually.

So, you’re asking, what’s the tale of the tape? Weighing in at a grand total of 1.21 TB (1210 GB), I’ve got 123 movies and 1380 separate television episodes, and 1185 songs available for streaming to every television and iDevice in the house across my own network. Put another way, that’s 10.5 days of back-to-back movies, 44 days of television, and about 3 days of uninterrupted music. That’s certainly not the biggest personal audio-visual library out there, but I’m proud of my little collection. That should prove to be more than enough to keep me entertained during the impending apocalypse.

It’s alot like having a 24/7 commercial free television station that plays only content that you know you’re going to like. I had a real geek-out moment there when I realized just how awesome it really is. Using the Apple TV interface makes it very similar experience to actual channel surfing. When you get bored with one show you can switch immediately to another and then back again even on a TV in a different room. Basically, it’s what TV would be if television wasn’t just an avenue to put eyeballs on advertisements. It’s possible that I’m in love.

In the interest of keeping things safe and sound, I’ve got a redundant copy on site and an offsite backup ready to go into rotation. It might seem like overkill, but iTunes, as we all know, sometimes does funny things and this isn’t a process that I want to go through a second time. I’m not there yet, but I think I’ve taken a big step towards making cable television pretty irrelevant in my life.

Sadly there are still several large boxes of CDs stashed in the basement that need to be ripped since I seem to have lost alot of content dragging it from computer to computer over the last five or six years. Since I seem to have finally stumbled on a solution that’s is going to stick, it might just be time to go ahead and rebuild my audio library while I’m at it… but that’s a project for a later date. I don’t think I can stomach seeing any more shiny plastic discs just yet.