Category Archives: work

Breaking in the new equipment…

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So, I got a fancy new laptop from work last week. Let me lead off by saying overall it’s a tremendous improvement from the five-year-old laptop I was previously saddled with using. That’s not to say, however, that there aren’t a few issues.

The first, which I discovered on my first full day of using the laptop away from its “docking station” on my desk at the office, is that there are only two USB ports. Those ports are arranged in such a way that it’s impossible to simultaneously plug in my removable Wi-Fi adapter and any other USB device. The adapter is slightly wider than a thumb drive… but sufficiently wide that it makes the second port unusable. Fine. A $13 USB hub ordered from Amazon later (plus $2.99 for same day delivery) and I can now use my air card and a mouse simultaneously. I won’t comment on the aesthetics of that whole set up other than saying it looks like absolute trash sitting on my desk at home. 

This morning, a piece of software I use all day every day fired up as expected and a few minutes later promptly disappeared. It’s as if it never existed on my machine at all. No trace of it anywhere. 

This necessitated a call to the obviously misnamed “Enterprise Help Desk.” The gentleman I eventually spoke to was nice enough, going so far as musing that it was strange because the last person he talked to was having the same issue with the same missing program. More people with the same problem might sound like it’s worse, but in fact being part of a big problem is much better, because something that impacts many users is far more likely to get attention than if you’re the odd man out in the wilderness somewhere. If it’s a group problem, it might actually get fixed. If it’s an individual problem there’s a pretty even shot that your ticket will just linger long enough for someone to mark it complete regardless of whether they’ve solved your problem or not.

Here I am, hoping that I really am part of the many rather than the few. In the meantime, I’ve been directed to the web version of the program that I need to use all day. Honestly, if there’s anything more problematic than not having the software you need, relying on its underpowered web version is it. As always, my standard disclaimer applies… if Uncle wants me to be able to do something, I’ll be given the resource to do it. Otherwise, I’ll cheerfully report that there’s nothing significant to report or that we just can’t get there from here.

On the up side, at the rate we upgrade our office technology, I could have as few as one more new computer to go before I call it a full career. So, I’ve got that going for me, which is nice.

An awful lot of time…

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Sitting in the office all day gives you time to think.

It gives you time to think about smelling other people’s meals, and listening to their phone conversations, and their wandering around from cube to cube looking for an ear to bend, and the hour wasted traveling to and then another hour wasted going from that monument to early 20th century management philosophy.

Yes, sir, sitting in the office gives you an awful lot of time to think.

I’m quite sure there are people out there who are dying to get back to the office full time. God knows there will be plenty of senior leaders who can’t wait to get back to preening in front of town hall meetings and capacity crowds conferences – and seeing their toiling minions stacked elbow to asshole across whole floors filled with cubicles.

More than anything, though, sitting in the office is full of time to think about how utterly ridiculous it is to sit in an office when every single touch point of your day involves email, phone calls, and shuffling electronic information from one place to another. If you’re heart doesn’t seeth with just a little bit of rage knowing it could all be accomplished from any place on the globe with a reliable internet connection and a cell phone, well, I’m not entirely sure you’re thinking about work as a product and not as some kind of half-assed social activity.

As long as those running the show put as much or more premium on the quasi-social elements like maintaining a “corporate culture” and the farcical notion that “real” communication can only happen face to face, no amount of real world evidence seems likely to move the needle away from 1950s ideas of what working looks like.

There’s still no formal guidance on what the new and improved “return to work” plan will look like here in the belly of the bureaucracy. I’m told they’re working on an updated plan at echelons higher than reality. If precedent is prologue, I’ll expect this new plan to cleave as close as humanly possible to exactly how things were done in the Before Times and ignore as much as possible the last two years happened at all.

The way we used to…

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My Facebook feed has been flooded over the last week or two with “promoted” articles heralding the end of the Great Plague… notwithstanding the fact that the case rate remains 2/3 of what it was at the peak of the “second wave” in the fall of 2021. Admittedly, we’re well off the highs seen at the peak of the omicron variant, so that’s something. 

The articles I’ve seen have a few things in common. They all want everything to go “back to normal.” Like New York’s new mayor, they want to see office buildings filled to the rafters and busy hot dog carts on every corner. I get it. There’s intense pressure from politicians, landlords, and service sector business owners that have seen taxes and profits slashed over the last two years while information workers realized they can conduct business from anywhere.

Mayor Adams argues that by not working from the office, people are not going to the drycleaner, or restaurants, or spending money on other services. That feels like a bit of a specious argument. I’m still doing most of those things, but I’m doing them and spending that money in the community where I live rather than at places that are in geographic proximity to a random office building. It sounds a lot like the arguments of “back to work” proponents like Mayor Adams boil down to wanting to get back to treating office workers as cash cows versus presenting an argument for why it’s in any way beneficial for them to go back to spending 40 or more hours a week sitting in a cubicle. 

A million years ago when I was boss, I had team members all over the damned country. While I sat in west Tennessee, others sat in Texas, Illinois, and Virginia. For all practical purposes we were all “working remotely” from each other even if we happened to be working in an office building. The trick was, as long as the work got done, I didn’t care where they were physically sitting, or if they took a two-hour lunch, or if they knocked off early on a Friday afternoon. In my mind, it’s about the work, not about taking attendance like some kind of 19th century schoolmarm. 

When politicians, business leaders, and managers, tell me they want everything to be normal again, they’ve obviously got their own axe to grind. I suspect they’re missing the larger point, though. There’s a pretty large subset of high value employees who are no longer going to be satisfied schlepping into an office every day just because that’s what used to be normal… and management is going to run an unanticipated risk in trying to jam that recently squared peg back into a round hole. 

To put in another way, there’s no reason to expect “normal again” will mean we’ll do everything the way we used to. The sooner that sinks in, the better.

Get off my list…

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I’m making a list and checking it twice, because one of my fun little “other duties as assigned” is filling in as the Keeper of COVID Numbers whenever one of my distinguished colleagues is out of the office. Today was one such day.

Without giving away state secrets or anything confidential, let me just say that the number’s we’re putting up aren’t good. They’re not good on a level much higher than previous iterations of my sitting here plugging away on the spreadsheet thinking “Damn, that’s a lot of people.”

I’ve never really been a fan of people, but increasingly it’s hard to think of our species collectively as anything more than unmitigated plague carriers.

Get vaccinated. Get boosted. Wear a mask. Stay the hell away from people. 

Even if none of those things are perfectly effective, combined they go a long way towards keeping people off my list… because quite frankly trying to track this many lines on a spreadsheet is just an enormous, time-consuming pain in the ass. 

More of the same…

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It’s the 3rd working day of certain applications not being worth a damn. That’s five days if you count the intervening weekend.

Today, the app in questions has been up, down, partially up, partially down, throwing off errors when it is up and generally being an absolute nightmare to use. 

Despite all that, I just about managed to catch up on processing through two solid work days of backlog… even with the sonofawhore fighting me every step of the way. Thank the gods that the computer has made everything so much easier for information workers.

I’m trying very hard to remember the things that I have absolutely no control over… but I also will not be checking my blood pressure this evening. Who’d have guessed being a bit player in the most technologically advanced fighting force in the broad sweep of human history would be so rage educing? 

A $15 Rolex…

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There’s one web-based application that is an indispensable part of the job I was nominally doing today. The trouble is, that app went out of service at about noon yesterday and didn’t come back online until an hour before I punched out for the day today. I’m reasonably good, but cramming 12 hours of work into the last hour of a Friday afternoon isn’t going to happen.

As a tiny cog in our wealthy uncle’s great green machine, I’m no stranger to sitting around with my thumb up my ass. Life in the bureaucracy guarantees you’ll spend a not insignificant amount of time in that position.

I have to wonder, though, if we’re really as dependent on networks, and systems, and processes that are apt to create single points of failure repeatedly, why haven’t we come up with a way for these systems to be redundant or develop some method of continuing to get the job done when the computers don’t work. As it sits now, all it means is a 24 hour backlog waiting for someone (read: me) to clear it out on Monday. That’s assuming the great network administrators in the sky really finished whatever voodoo ceremony was necessary to fix things permanently. That doesn’t even begin to account for the inevitable bitching and complaining from echelons higher than reality wondering why everything is taking so long, suspenses were missed, and we’ve given the distinct impression of not having done a damned thing for almost two full days.

Thank God my terminal doesn’t launch the nukes or make sure a reactor gets shut down safely, because from where I’m sitting the whole creaking edifice feels about as reliable as a $15 Rolex.

Party in a plague year…

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Glancing through my Outlook calendar this morning, I noticed an appointment labeled “Holiday Gathering.” Based on past precedent that could mean anything from a non-denominational holiday afternoon of food and drink at a local watering hole, or more often a soulless pot luck served around a conference room table.  

In the (plague) year of our lord 2021 both options have at least one thing in common: The distinguished representative from Cecil County votes no.

In the last 21 months I’ve sat down in a restaurant exactly one time. It was in the middle of the afternoon with one other person at the table and maybe 10 people in the entire building. The idea of gaggling up elbow to asshole with 20 or 30 people to spread both holiday cheer and pathogen, feels like something I can avoid with absolutely no regrets. 

Plus, it looks like it happens to fall on a day I’m already scheduled to work from home, so there’s one more reason it doesn’t have any significant appeal. I’m sure if there’s something pressing, someone can dial me in on Teams.

I’ve never been on Team Office Holiday Party, but a party in a plague year feels even less enticing and like it’s missing a bit of the big picture. 

Cubicles aren’t the problem…

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Even back in spring 2020, in the early days when the Great Plague raged unchecked, some of us were still coming to the office. Often it wasn’t many – and certainly some came more than others, but on the average day there may have been five or six people spread out in a room built out to hold around thirty. For good, bad, or otherwise, those who make decisions were determined that the place was going to have at least the loose appearance of conducting business as usual. They were determined to keep the lights on.

I only mention it, because I had a bit of a unique career experience today. For most of this day before Thanksgiving, I was the last man standing… or maybe the only one without the foresight to drop a leave request for today and Friday. In any case, I spent most of the day with the place entirely to myself. The only time I’ve had an even similar experience was a million years ago when I was a fresh, young GS-7 working in DC who wasn’t banking enough vacation time to be extravagant about taking the Friday after Thanksgiving. Even then, there were a few other people knocking around the far reaches of the GAO Building’s 3rd floor, so I wasn’t completely on my own there.

Today was a real Time Enough at Last moment, which is to say it was kind of ideal. As it turns out, just being stuck in a room full of cubicles and awful fluorescents for the day isn’t necessarily the problem with the modern office. It wasn’t quite as good as a day working from home, but without all the people, I mean it didn’t particularly suck.

It looks like I’ve learned my one new thing for today, so I’m feeling pretty good about that.

Time, distance, and the laws of men…

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It’s that special time of year again when the gods on Olympus like to pretend that they are not in any way constrained by time, distance, or the laws of men. It’s a few days before Thanksgiving and those high and mighty gods have, right on schedule, realized that the minions on whom they depend to work their will will increasingly be unavailable thanks to end of the year leave taking.

Now what someone with a modicum of common sense might do, is prioritize whatever effort or efforts are legitimately “most important” and concentrate on getting those through the gate first. What we’ll actually be doing, of course, is piling on increasing levels of stuff to do and then watching as “leaders” gnash their teeth and rend their garments because it’s not getting done.

The pool of available people to keep up with whatever wild-ass new ideas the bosses dream up will get a little smaller every day between now and the end of the year. It would be comical if it weren’t absolutely predictable. I’ve watched this spectacle first hand since 2003 and can only assume this great green machine has been up to the same kind of pre-holiday fuckery since Washington was a Lieutenant.

Look, I really am sorry… but if you’re looking for a guy who’s going to jump through his own ass, moan, and wail, because your failure to plan has become an “emergency,” I’m just not your huckleberry. Never have been. Never will be. You have my word on it.

On making a difference (or not)…

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The number of people who call my phone thinking they can steamroll me with some variation of the phrase, “My boss said…” would honestly blow your mind. I’m sure whatever their boss said carries some relative weight… with them. Since their boss is almost never anywhere on the list of people who sign my yearly performance evaluation, what we generally have is them passing along information that could, in a certain light, be considered interesting to me, but that is also almost entirely irrelevant.

I promise, I’m not out here making shit up as I go along. If I’ve done something, it’s because someone who does figure into my rating chain has either told me to do it or will support my interpretation of whatever led me to take a specific action.

After nearly twenty years at this, I don’t get impressed or intimidated by titles or shrill voices. But feel free to call and raise your complaint. I may even smile and nod sympathetically right before I proceed with doing whatever I was about before you called.

Follow my advice. Don’t. Either way, it honestly makes absolutely no difference to me. But good luck when someone higher up the pecking order asks your boss why it didn’t get done.