Category Archives: work

In the files…

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There’s generally a right way and a wrong way to do everything. I’ve found that as a rule, we don’t like to do things the right way until we have exhausted all possible alternative courses of action. In either situation, it’s almost always helpful to know at least a little something about whatever it is you happen to be working on. That’s why I instinctively flinch when I get an email that says something like this:

Jeff,

We have to have a point of contact for XYZ Project. I’m not really sure what it’s all about, but we just need to have a name listed in case anyone comes along and asks who the point of contact is. They’ll probably just put your name on the sheet and stick it in the file.

Thanks,

Bossman

Now I don’t mind wandering out into the tall grass when I need to, but just randomly putting us on the hook for things no one understands doesn’t seem like a best business practice. Maybe it would be a better idea to, you know, actually have someone look into this project a bit. But, hey, I’m not the boss, so that falls deeply into the category of not my problem. At least until someone drops by and starts asking questions.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Score…

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One of the unforeseen perks of moving this summer and forgoing my usual spring trip was the recent discovery of an almost 70-hour balance of vacation time that I have to take between now and the end of the year. Of course it could also have something to do with needing to take way few Mental Health Mondays too. Whatever the case, if it all gets approved as requested, the last few months of the year are looking like a bonanza of 3-, 4-, and 5-day weekends. Maybe it’s not sitting on a beach somewhere, but it’s a definite score. The Annual Burning of the Leave begins Friday.

Type…

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As a technology organization, there are a few things that should pretty much always work. I’m past belaboring the importance of keeping the network up and running, though. The things that you need to focus on are apparently more basic. Like a keyboard that doesn’t drop every fourth or fifth letter while you’re typing.

Without this pretty standard piece of kit, you end up with sentences like “Norma people souldn’t be expected to wrk under thse conditions.” Which is all well and good until you actually start working on something, you know, that needs to get done in a reasonable amount of time. So now instead of actually being productive, I get to put on the editor hat and spend the day correcting everything that I’ve written. I shudder to think what tidbits got past me before someone bothered to point out that I was writing like a small retarded child.

I don’t know why I still hold out hope that someday basic office equipment issued by my employer will actually works as specified. Personally, I’d rather pony up my own equipment and have something I knew would work than continue to bend my spear on the underpowered and ill-repaired hand-me-downs we subsist on. Honest to God, this isn’t work, it’s just the vague illusion of being busy.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Blockage…

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I realize that I’m using a work computer on a work network and I’m completely cool with there being limits on how those things can be used. I just think there should be a little more transparency about what the rules are and how they are applied. No internet porn. Got it. I’ll try to remember that it’s whitehouse.gov next time. No harm, no foul. But how about the BLOCKED/Humor category. I can’t get to The Oatmeal or The Onion, but I can get to Dilbert.com. Irony much? Why is it I can’t check the winning Powerball numbers (that site is BLOCKED/Gambling), but the guy next to me can spend half the afternoon selling stuff on eBay? I mean we’re both just trying to strike it rich, right? He’s just willing to put in a little more effort than I am.

Look, I’m not saying there shouldn’t be standards… I’m just saying that once again, you guys down in the network ops bunker are doing it all wrong. At least you’re consistent.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Office food…

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The top dog around here wandered into our office this afternoon and announced that he had descended from the 5th floor because he’d heard that we had pizza. Not only did we not have pizza, but we also didn’t have a clue what would make him think we did. As it turns out, the pizza was for an office on the other side of the building, but hey sir, it was nice seeing you. Realistically, I can understand his confusion. Our office eats. A lot. There’s always a pie or a cake or, strangely, a ham sitting in a conference room somewhere. I’ve never worked in an office that wasn’t run by some arm of the government, so I have no idea if it’s this way everywhere. For purposes of discussion, I’m going to assume that it is.

Maybe it’s just my own proclivity, but most of office food makes me nervous. I’m ok with the bagels and donuts that come from the nice shop down the street. It’s the stuff that people bring in from home that worries me. I mean how well do you really know that cranky old battleax that sits down the hall? Want to tell me the last time her kitchen counters got a good scrub? How many cats did she say she had again? You get the point. Let’s be brutally honest here, there’s a pretty good chance your coworkers can’t even make a good cup of coffee. I can’t think of any legitimately good reason I’d trust most of them to make lunch.

Sure, you say, but most restaurant kitchens are filthy too. But what I have with the restaurant that I don’t have with my coworkers is plausible deniability. Plausible deniability and a certificate from some local government inspector that says yeah it’s dirty, but not dirty enough to kill you. Probably. But come on, you’ve met the people you work with. What are the chances they’re not going to try to kill you?

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Penny wise…

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I’m usually a fan of doing things online whenever possible. The internet frees us from the bounds of 9-5 and lets people engage when and as their schedule permits. With that said, how you “do” something online needs to be considered before the powers that be decide to make the leap from real world to electrons. It’s been my experience that unless an online class is really very well designed and engaging, it quickly becomes an exercise in clicking the “next” button until the machine rewards you with a certificate of completion. In many things this is good enough in that at least people will know where to go get information even if they don’t know exactly what information they need. That’s well and good most of the time.

When it comes to training the next generation of supervisors, I have a hard time swallowing the idea that a week-long class on the dos and don’ts of labor law, equal employment opportunity, and dealing with unions can be quite so nicely condensed. Training the people who are supposed to enforce the standards by letting them click through a set of slides on their own is a terrible idea. There are enough piss poor supervisors already and we really, really need to get this one right. Expecting the new guy to “learn on the fly” is pretty much your standard recipe for disaster. Look, I know funds are tight, but this is a pay me now or pay me later situation. By doing it right from the beginning, how much cost avoidance will you realize by preventing the inevitable increase in EEO, prohibited personnel practice, and fair labor standards settlements?

Can we please, just this once, look more than 15 feet down the road when deciding how to save budget dollars?

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Long-term storage…

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The risk in throwing things away is that you’ll wake up one morning and realize you just tossed out something you now need. In the vast majority of cases, this moment never happens and we go on with our lives with a little less crap laying around junking the place up. Some people have a harder time than others letting things go… or even just accepting that even though it’s something they very clearly remember doing that was important once upon a time, no one is ever going to need it again.

I can’t stress with enough conviction that we will never, under any conceivable circumstance, need to retrieve the office document archive from 1985. After 26 years, it’s probably safe to assume that those days when you were the young buck are well astern and you should probably just let them go instead of insisting that we hold them in our very small storage room “indefinitely.” Those boxes are more likely to fall over on some poor unsuspecting intern and kill them than they are to contain anything that anyone in the office might actually find useful.

I hate to have to be the one to bring this up, but you’re already the person in the office who keeps too many plants and too much trade show swag in your area. I’d consider it a massive personal favor if we could try to avoid you ending up on the pilot episode of Hoarders: Cubicle Farm Edition. So please, dear colleague, let it go.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

Keys to the kingdom…

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Day after day, we sit at the same terminal behind the same guarded doors, inside a secure compound. Aside from the usual path to the coffee bar or to tend to nature’s call, our professional world is mostly made up of what’s happening in one or two rooms and whatever happens to make it across our computer screens. Other than what’s immediately in front of us, we’re remarkably insulated even though we’re “trusted agents.” Personally, I’m fine with that. The less I know in detail, the less I may have to testify about at some point in the future. I’m happy to leave the firewalls right where they are.

It occurs to me, though, that the people who have the best eyes and ears for what’s going on probably aren’t the ones manning the computer terminals. They’re the ones emptying our garbage. Every day they make their rounds through the building. Into and out of every office on every floor and able to hear whatever conversations are taking place and what everyone has on their monitor. 250-odd days a year. I wonder if they pay attention or if it all become background noise at some point. Since there’s no solitaire, I wonder how many times a day they see Facebook and USAjobs. The voyeuristic part of me would love to walk the rounds just once out of sheer curiosity at seeing how the rest of the cubicle dwellers spend their time.

The way I’ve got it figured, the janitorial staff holds the keys to the kingdom somewhere in their trash cart. Just think on that the next time they wander by to gather up your recycling or run the vacuum.

Delicate sensibilities…

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As alleged professionals, we all have basic responsibilities beyond those things described in our job descriptions. If your job description provides a laundry list of explicit tasks, our status as professionals imparts a second list of implied tasks that we need to carry out in order to accomplish our primary role. One of those implied tasks, at least in my mind, is reading and understanding the information put in front of us.

Part of my job, from time to time, is preparing electronic correspondence for senior leaders to inform them about upcoming meetings, key decisions made at high echelons, or to provide general information about the health of their organization. I generally write those messages as if our leaders aren’t mouth-breathing oxygen thieves. According to the self-anointed gatekeeper of such correspondence, my assumption is incorrect.

Apparently, selecting “forward” on the email task bar and referring them to the appropriate section of the message will lead to catastrophic confusion in the executive suite. These are important people and expecting them to use the little track wheel on their Blackberry to scroll down is too presumptuous. I’m told that our leaders can’t be troubled to read more than two or three sentences in an email, so it’s critical that all salient facts be presented in the viewable space when they first open a message. Thanks to my colleague, I now know that our leaders are too busy to read or contemplate any message involving the slightest hint of complexity.

Call me difficult, but when the topic has been perfectly well summarized by someone already, I don’t see any value to taking 30 minutes to reword it based on the argument that the big words might confuse our leaders or that having a message forwarded might offend their delicate sensibilities. Despite my occasional arguments to the contrary, I don’t really think our leaders are that dumb and I certainly don’t think they are that delicate.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.

How you know it’s been a good meeting…

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Bureaucrats, as a group, are big fans of meetings. When we’re not sitting in them, we’re preparing for them, discussing how they went, or pondering what other topics are important enough to warrant having their own meetings. If you plan your day just so, you can step from meeting to meeting and never once have to risk accomplishing anything that might accidentally be considered a productive use of time. Pretty much the only guaranteed think to come out of a meeting is that there will be more work on your desk once it’s over than there was before it started.

If you step back and honestly asses your own experience, when was the last time you walked out of a meeting feeling good about how much you’d accomplished? Alternatively, how often do you walk out of a meeting feeling like you had just spent two hours of your life that you were never going to get back? Personally I can’t remember the last meeting I was in where the salient points couldn’t have been dropped into an email and circulated to those with a need to keep track of such things. More often, the whole thing could have been avoided if two people passing in the hallway could have had an “oh, by the way” moment and restricted the exchange only to the people who actually care about a specific topic or issue rather than subjecting the entire office to an afternoon of torment.

If you’re a proponent of meetings, do you know when you’ve just had a good one? I do. It’s when the senior person in the room stands up at the end and asks if anyone has a clue why we just sat through that and then walks off shaking his head.

Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date.