1. The First Amendment. It’s plain that the First Amendment doesn’t mean what the masses on the internet seem to think it means. The 1st protects you from the government interfering with your speech in all its many forms. It means the FBI won’t come kick down your door when someone gets butthurt about something you posted on Facebook. By contrast this amendment has absolutely nothing to do with what a business such as Facebook will let you post on their platform… that you joined voluntarily and pay nothing to use. If you’re going to crusade for your rights, perhaps it would be helpful to first know what those rights actually are… because the Constitution nowhere guarantees your right to force a 3rd party to use their property to amplify your voice.
2. The Office of Personnel Management. It’s been 41 days since the bill authorizing a pay raise for employees of my Big Bureaucratic Organization was signed into law. It apparently takes at least that long to calculate what 1.9% of 2018’s pay tables were and add those two numbers together. And don’t get me started on the fact that if the legislative and executive branches weren’t both being led by children, that raise would have started showing up my pay sometime in January. Yes it’s allegedly retroactive, which is nice and all… but that also means the tax man is going to take a massive cut out of whatever check three or four months of retroactive extra pay eventually slide into. If only there were some parts of government who’s main job was formulating and executing timely budgets for departments and agencies perhaps this wouldn’t be such a difficult exercise.
3. Extraneous logins. I have accounts on more than one system at work that exist purely so I can log on to those systems once a week in order to keep my account active. I never have any actual work associated with those accounts and yet once a week I log on just to avoid getting an angry warning that my account is about to be disabled from our IT office. Like the old coffee can full of extraneous bits and pieces you keep in the garage, I’m told to keep these accounts active “in case you need them some day.” That this is how we do business never fails to stupefy me if I dwell on it for too long.
On August 15th I entered what I thought would be a straight forward request with our computer help desk. Adobe Pro had started throwing errors and since the ability to read, edit, and sign pdf documents is more than than a once-a-day requirement in my job, I thought it might be nice to have that capability back.
I should have known it was not going to be an easy process when the confirmation email I got from the help desk had my name but described a problem someone on the other side of the country was trying to solve on their own machine. Actually, I should have known this process was going to be painful from the minute I discovered I was going to have to interact with the big help desk in the sky. Reducing the local service options and nationalizing IT help might have saved money but the user experience and wait times involved are appalling. At least I’m not paying for this service. Well, not paying for it directly, except for whatever of my tax dollars are being allocated for shitty IT support.
Over the last 13 days I’ve had three separate emails letting me know that Adobe was fixed and all is now well. All three of those emails have proven to be wrong, with the same inability to use Adobe continuing after each “fix.” This morning I was greeted with the 4th “we fixed it” email and discovered that not only does Adobe not work, but that the entire program has now disappeared from my computer. I suppose that’s one way to fix the problem. You can’t report a software error for software you don’t have. Of course I now have a two week and growing backlog of electronic paperwork that I need Adobe to process, so there’s that one small issue remaining.
I’m sure the men and women who work the Enterprise Service Desk are fine upstanding Americans who are doing great things for God and country. That, said, how it takes two weeks to fix an issue I could resolve on my home computer in less than 30 minutes simply leaves me with no option but to conclude that the “help” procedures for enterprise IT are broken entirely beyond repair.
Note: I should point out in fairness that just before I left for the day the issues was at long last resolved. At least tomorrow I know I can start clearing the backlog of Things Which Must be Digitally Signed. Sigh.
One of the great old saws about the Army is that it trains as it fights. That is to say that in theory, the Army likes it’s training to approximate real world environments. That helps explain why we dump million of dollars into out of the way places like Ft. Polk, Louisiana and Ft. Irwin, California. They’re some of the last places in the country where large groups of men and equipment can careen across the wilderness unhampered by complaints by decent taxpaying citizens.
I’m not sure this training ethos holds true for Uncle’s vast army of civilian employees. I’ve spent the better part of today sitting in an auditorium with 200-odd colleagues watching as a contractor navigated around the interweb teaching us how to do file management, set permissions, and covering the importance of information sharing and security. The next two days promise more of the same. This probably doesn’t qualify as training as we fight. Then again, looking around at the blank stares and acres of trees sacrificed to make PowerPoint printouts, maybe it is.
Editorial Note: This part of a continuing series of posts previously available on a now defunct website. They are appearing on http://www.jeffreytharp.com for the first time. This post has been time stamped to correspond to its original publication date