What Annoys Jeff this Week?

Thrift Savings Plan. One of the non-salary benefits that makes federal employment at least nominally attractive is access to the Thrift Savings Plan, a low-fee 401(k) style defined contribution retirement plan. The TSP website has always been a little bit clunky, but with only five basic funds and five target date funds to manage, it didn’t need to be particularly complicated. And that’s where the Thrift Savings Board, the fine people who run the plan, decided to revamp everything. The transition to a new web interface and record keeping system started in May and by the 26th the process was far enough along that users were effectively locked out “until the first week of June.” Well, as predictable as it is, the rollout of these “new and improved features has proven to be absolute hot garbage. I’m one of the lucky ones that managed to set up a new log in without causing the system to crash… even though I still can’t do anything once I’ve signed on. With millions of account holders and $750 Billion under management, you might be tempted to think there would be an incentive to get this rollout right. You would, of course, have been 100% wrong. The Thrift Board and whatever contractor the picked to develop this wonder-system have delivered up a complete and total turd.

Inspection. My bathroom remodel contractor has spent the last week and a half working great guns to stay on schedule. They left around lunch time yesterday and aren’t here at all today because work is at a dead stop until the county inspector comes by to do his or her thing. That might be tomorrow. It might be next week. Per the project manager and a call to the county office, “There’s no way of knowing.” I’m sure these county inspectors are doing God’s own work, but letting bureaucracy grind a project to a stop without giving a date-certain when they’ll even bother to consider giving approval for more work to get done is infuriating on just about every level. It’s the kind of thing that leads people to decide government is the problem rather than being part of the solution.

The BBC. First off, let me say I love the BBC. They’re one of my top two or three go-to news sources and provide the lion’s share of what television I actually still watch. I use to be able to stream some limited live events from their website. Apparently, I can no longer do that, being met by a banner that says “This content is not available in your location.” By my location, I assume they mean across the waters in the United States. Hey, look, I know the Beeb has its own bills to pay. I’d be happy to sign up for a subscription or a pay a license fee or whatever. I know there are ways to circumvent all that, but I’d rather just hit an easy button, pay a few dollars, and get on with it on the up and up.

What Annoys Jeff this Week?

1. Outlook has exceeded its storage capacity. I got an email from Outlook this morning at the office, roundly chastising me for vastly exceeding my network storage limit and effectively forcing me to dump easily tens (and possibly hundreds) of thousands of emails from the neat and orderly file structure I’ve had since the dawn of time into giant “pots” of email segregated by year. Sure, yes I know there are automatic ways to find all sorts of files, but nothing makes me (professionally) happier than seeing a neatly organized rhyme and reason for how my files and documents are arranged. I want to know how to get to things without needing to ask the machine to find it for me. It’s a personality quirk. Still, at a time in history when electronic storage is cheap and easy, running out of network storage is just stupid, bad, and wrong. Google might be mining my every message for content, but at least those pricks have never imposed a unilateral ex post facto storage cap on me. After all, you just never know when that email thread from February 2007 is going to suddenly become important. Based on my observation, the future largely a rehash of something we tried five or ten years ago… and when it comes around again, I like to be able to reference the documentation showing why it’s as bad an idea now as it was then. Forewarned is forearmed.

2. Pay walls. I’m a reasonably informed person. I try to draw my information from a variety of sources both national and international and representing multiple ends of the political spectrum. I think it’s important not to rely too much on any one news outlet, although I clearly have a few favorites. Regardless of whether you’re a favorite or not, I’m not going to pay for access to news content online. Not. Going. To. Happen. With a million other competing news sites and blogs, I don’t have any reason to pay for the news – for the same reason I wouldn’t pay for a newspaper when I was an undergrad. Aside from not wanting to pay just to read the one article a month I might be interested in, the same or similar content is available somewhere. In college it meant stopping by the local coffee shop or McDonald’s that always had plenty of copies of the paper laying around. Online it means clicking over to a news aggregator or running a quick key word search. It’s cute that news providers are desperate to hang on to the 19th century subscription model of distribution, but I’m not convinced it has a place in the 21st century. There are plenty of other, likely more lucrative, ways to get at the consumer’s wallet… if you’re just a little bit innovative in the approach.

3. George Foreman. A George Foreman grill was one of the first kitchen appliances I received after graduating college and striking out on my own. That original grill is long gone, but I’ve always had one stashed in a cabinet and used it at least once a week if not more often. Then I moved a month ago. The only thing I lost as part of the move was the Foreman’s drip tray. One single, solitary piece of plastic gone while moving the entire house. I have no idea how something like that would get lost in transit, but it did. I’ve been using assorted substitutes for the last few weeks. None of them have been particularly good at filling the role. I assumed jumping on Amazon and ordering a replacement would be cheap and easy. As generally happens when I assume, I was dead wrong. Not only where they not cheap, but they weren’t in stock. Anywhere… unless you wanted to order one “used, but clean” from eBay. Uhhh… no. Thanks. That’s ok for books, but not something that’s going to live in my food prep area. So instead of a $.37 piece of plastic, Amazon is sending me a new $49.99 grill tomorrow. It feels a little like swatting flies with a cruise missile.