Tag Archives: business

The old fashioned way…

Posted on by

The blatant truth about today is that even though I was sitting here in the sunroom / home office banging out emails, I lost all sense that it was a weekday and that I’d need to have something ready to post at 6:00 tonight. After spending most of the last two weeks in the actual office, I suppose I forgot just how much being here felt like a much less onerous version of work. Not needing to attempt to concentrate over the sound of half a dozen other conversations probably doubles my productivity… not to mention ability to concentrate on whatever details are actually in front of me.

Unfortunately, those are precisely the sort of factors that are difficult to measure when it comes time to compare the costs and benefits of working from home versus being in an actual office somewhere. 

That observation makes for a bit of a bland post. It’s not exactly a eureka moment, but after spending more bulk time in the office than I have in a year, it was certainly a bit of reinforcement of just how good it can be.

The exact details of what the future of work will look like in my little corner of Uncle’s big green machine remain a little vague. It’s hard to imagine a world where everyone piles back into big concrete and steel boxes as if nothing ever happened. Likewise, it’s hard to imagine a world where the gods on Olympus willingly go on only seeing people a few times a month. Some places will undoubtedly swing further on one direction versus the other. 

I suppose once that all shakes out, I’ll start needing to make some decisions about what I think the future of work needs to look like. Fourteen more years of going back to doing this “the old fashioned way” increasingly doesn’t feel sustainable.  

What Annoys Jeff this Week?

Posted on by

1. Repetitive question syndrome. In my particular area of effort, questions are unavoidable. That’s fine. Nothing I’m tinkering with is overly complex, so the answers generally come easy. The real kick in the junk is when the same question comes from three people who all work in the same office. Maybe sort some shit out among yourselves before blasting away on the email… because, honestly, anyone after the first person from your organization is going to get a verbatim copy/paste response, regardless of what subtle differences they inject into the question. I don’t mind doing the work, but I absolutely mind doing it three times with vaguely different shading.

2. Entitlement. I know this is going to be a hard pill to swallow, but no one owes you anything just because you happen to exist. The level of entitlement I see, particularly on Twitter, is almost breathtaking. I have no idea where people find the nerve to think they’re somehow entitled to the exact job (or societal permission to not work) they want, in the city where they want to live, in a home they shouldn’t have to pay for, with food and healthcare all provided on demand at someone else’s expense. Being a guy who left home at 22, schlepped all over the country to work where the opportunities presented themselves, and made shit tons of sacrifices to build the life I wanted to live, I truly don’t know from where they get the nerve. 

3. Junk email. The longer the Great Plague rages, the more junk email I get from any company with which I’ve ever even thought about doing business. Look, I know everyone is jumping through their ass trying to stay in business, but I don’t need 10 emails a week from the company I bought a watch from five years ago. It’s not going to make me want to buy another watch or really any widget I’m not already thinking about buying. I like the companies I use on a regular basis, but honest to God being regularly spammed makes me want to look at other options… which sadly would just lead to even more pointless email which would fill me with even more hostility. There are about 50 businesses that are one or two more emails way from earning a “send directly to trash” rule. 

Thoughts on the death of a pipeline…

Posted on by

I was raised in coal country. My childhood memories are punctuated with the sound of a CSX locomotive and open coal cars rumbling through the center of town. I don’t have to tax my memory to recall its whistle screaming as the engine pulled its load across the level crossing at Union Street. Those trains were as much a part of town as any of the buildings that stood overlooking the tracks. Still, they haven’t run coal south through Midland in a long time. Then again, a lot of those old buildings are gone now, too. 

My home town’s entire reason for being was to support the men who went down the mines in the 19th and 20th centuries. I grew up riding bikes in the shadow of draglines and immense tailings piles carted out of the deep mines a hundred years before I was born. Even those “coal banks,” pressed hard against the backs of the town’s two churches, are long gone following a spate of reclamation and restoration efforts made a decade or two ago. It’s a not-so-subtle reminder that, for good or bad, we’re living in the closing era of the coal industry. Government – and the people – are going to demand “clean” energy options going forward.

You can rage against it all you want.  There’s no silk weaving mill in Coney anymore because it didn’t make economic sense in 1957. There’s no Kelly-Springfield plant in Cumberland because it didn’t make economic sense in 1987. There’s no Bethlehem Steel in Baltimore because it didn’t make economic sense in 2012. Maybe you see where I’m going with this line of thought.

Sure, hang on grimly to your plant or pipeline. Get out of it whatever you can in the time it has left. The oil is still going to flow – by rail or truck or one of the hundred other pipelines crisscrossing the continent. A few mines may hang on for decades yet, but the battle is over. Coal from western Maryland will never again fuel the ships of the Great White Fleet. Oil, over the next few decades, is going to be phased out. The future is ugly ass wind turbines marring every mountaintop and offshore vista and acres of solar panels where there use to be open fields.

The economy has always been built on creative destruction. It sucks when you’re on the “destruction” side of the equation. Ask the men who built wagons what happened after Henry made the car affordable to the masses. I take no pleasure in acknowledging this, because the end of this type of industry is going to have real and lasting negative impacts on my old home town and the people I know there. Pretending it’s not going to happen, or that we can somehow reverse the inexorable march towards the future isn’t going to help them, though. 

Times change. Technology evolves. King Canute couldn’t order the tide to go out and we’ll fare no better trying to resuscitate dead and dying industries and ordering the future to be an exacting continuation of the past. 

That’ll be an unpopular opinion where I’m from, but as a lifelong holder of unpopular or controversial opinions, I’m ok with that. 

Home is a funny place…

Posted on by

I grew up in what many people would describe as “the sticks.” The town where I grew up was so small it didn’t warrant having its own stoplight. You had to drive to the next town down the crick if you wanted to see one of those in action. Most of the towns in the area were so small that for all practical purposes that if a particular service was available in the county, it was considered fairly local.

Once upon a time, the region was a powerhouse of both light and heavy industry. Generations of a family’s men made their living by “going down the mines.” By the time I was a kid, most of that world was dead or dying, though I’m old enough to remember the last of the coal trains rumbling through the center of town to be used out there in the wider world beyond the ridges and valleys of home. Some bits of that life have clung on grimly, but it’s a world gone now for 30 years.

You’d never know it from listening to people, though. Even now, there’s an inexplicable feeling that tomorrow or maybe the next day an enormous, smoke belching factory will spring up along the banks of the Potomac and all will be well again – that the future can be exactly as it was in the past.

I’ve got an expatriate’s love of my home town (of the region, really), even while knowing I’ll likely never do more than visit occasionally. Maybe I see its charms and its flaws a bit more clearly because I’m looking from the perspective of someone who hasn’t lived there in over two decades.

Home is a funny place. 

One of the favorite local sports is bitching that business don’t want to open, or industry has left, or that six other things are fucked up and use to be better… but then immediately bitching and complaining when someone opens a new business or has the audacity to try something different.

The county is getting its first Starbucks. Already people are out of the woodwork bitching that burned coffee, overpriced, unpatriotic, corporate chain Starbucks would dare to open a shop locally. My favorite bit of local-ism is that “Having a Dunkin would be better.” Some of us are old enough to remember when there use to be one of those, too. It went out of business, so maybe it’s not as popular an option as people seem to think.

A few weeks from now, the furor over Starbucks will dry up. Everyone will be back to bitching that they want more stores or restaurant chains. Bring on a Panera or a Chipotle or an Outback. But take my word for it, as soon as one of them announces they’re coming, that business will be awful, their food will be overpriced slop, and we don’t want them here.

You’d be hard pressed to find an area more desperate for new business and economic development… as long as it changes absolutely nothing.

Quarantine fatigue…

Posted on by

The internet is rife with articles documenting the horrors of “quarantine fatigue.” That malady seems to be typified by people going out more frequently, governors rushing to open other-than-essential businesses, and random protests to open this or that state immediately. People have seen the reports that we “flattened the curve” and are now ready to get back to business as usual and spring sets in… even though those reports certainly don’t reflect the reality of every jurisdiction across the country. Here in Maryland, the rate of infection continues to increase – meaning we haven’t yet hit the peak, let along started down its far side.

Among the list of things I’m not is an infectious disease expert. There are, however, lots of smart people out there who are experts in this field – and they’re largely saying it’s way too soon to start having big groups of people congregated in the same place. I wouldn’t take their advice on logistics or operations so it seems reasonable that I shouldn’t try to second guess them when they’re opining about a topic they’ve spent a lifetime studying.

Ready or not, even if it’s against the best medical advice, people are going to reopen this economy. Even people who don’t need to leave, those who can readily work from home and haven’t had any issues of lost pay, seem on the cusp of giving up and trusting to fate out of the lack of ability to keep themselves entertained. You can already see the signs of it in the weekly statistical tracking of people who are out and moving around.

There’s a catch to quarantine fatigue, though. When, after a month or two of this initial experience when the masses insist on restoring “normal,” the Great Plague will spread at an even faster pace than it is now – the number of deaths will increase and we’ll find ourselves facing an even higher curve that needs mitigating. 1918-19 gives us a blueprint of how ugly a pandemic is once we collectively decide all is well and spend a few months forgetting about containment and mitigation. We’ll end up going into the fall and winter far worse off than we were back in March.

Sometimes human nature is painfully predictable.

My employer will, in all likelihood, force us back into non-socially distanced cubicles sooner rather than later. Being a guy who likes to be able to pay the bills, it’s not likely I can do much about that. Stores, bars, and beaches are going to open sooner rather than later and there’s going to be a monumental temptation for people to treat that moment as our “return to normalcy.” Mercifully, I don’t need Governor Hogan or Dr. Fauci to tell me that it’s best to avoid hanging out in those places for the foreseeable future.

I’ve always had philosophical issues with blanket “stay at home” orders. They reek of government overreach. Then again I’ve never needed the government to tell me I should be my own best advocate and look out for my own interests. So open anything you want to, I guess. It’ll be a good long time before I feel any need to sit down in a restaurant or movie theater, go to a concert, or let people through the front door here at Fortress Jeff. I don’t need Uncle Sam or Mother Maryland to tell me what does or doesn’t pass the common sense test. As for everyone else, I suppose y’all are on your own.

Let’s revisit this in about October and see where we are. Good luck.

My lane…

Posted on by

One of the best parts of having been around for a while is that “my lane,” those areas of the workflow for which I exert some measure of control or influence, are reasonably well defined. Put another way, I know my boundaries within the organization or of the specific projects I’m assigned. I know what I can and can’t do – or rather what I’m supposed to do and those areas on which I am not supposed to tread. It helps me not dive into the deep end and fire off my opinion without first having that opinion grounded in fact.

It’s important to remember that your lane can change over time. It can narrow or grow wider based on the needs of the organization you serve or on the whims of those who lead it. Because of this, remembering who is empowered to change the size of your lane, also helps you avoid careening through the guardrail and finding yourself upside down in a ditch. 

It’s critical to remember this when someone who isn’t in legitimate position to shift the width of your lane tries to give you a nudge. The fact is, I don’t care if you are a butcher, baker, candlestick maker, doctor, lawyer, or indian chief, if you’re not one of the handful of people who are authorized to change the width of my lane. Despite all their efforts to the contrary, I’ll smile politely, give them and understanding look, and then carry on as if we’ve never had a conversation. 

I am an American bureaucrat. I have honed my craft over years. Who’d have thought that innate intransigence and a prickly sense of how things ought to be done would ever serve me so well.

What Annoys Jeff this Week?

Posted on by

1. Good ideas. There’s nothing intrinsically wrong with good ideas. There is, however, a point in every project when your thoughts need to turn away from adding bells and whistles and focus in on executing the damned mission. Some guy with a bunch of stars on his collar and a shit ton of fruit salad on his chest once said “A good plan, violently executed now, is better than a perfect plan next week.” Words that we’d be well served to keep in mind.

2. Voicemail. Calling a designated customer service number and having to wait a few minutes is standard operating procedure. I got it. Calling the customer service line for a major business and then getting shunted to voicemail isn’t going to get the job done. I’m trying to give your company a not insufficient amount of money. I’m calling you at a time that is convenient for me to talk. Chances are you’ll return my call at a time that is not convenient. Then I’ll call you and leave a message. Then you’ll call me and leave a message and so on. Instead of that, I’ll just go ahead and call the next closest registered dealer that handles the same product and spend my money at their location. Thanks for playing, though.

3. Confusion. Job: “a paid position of regular employment.” Holy Quest: “a chivalric journey undertaken by a knight in order to procure or achieve a particular object or end.” More people should know the difference.

Like a used car…

Posted on by

I had another interview this afternoon. Different job. Different organization. Still in roughly the same geographic area I’m in now. It seemed to go well enough, though I may be a spectacularly bad judge of that sort of thing. I generally count not tripping myself on the way in the door as a personal victory.

What I’ve found in interviewing for positions in the local area is that you tend to run into some of the same people. Repeatedly. In both recent occasions, I’ve known at least one of the other people interviewing for the position. Some people would find that awkward. Maybe I should be one of them, but I’m not. One of the helpful skills I’ve developed over the last decade and a half is that I just don’t take any of this stuff personally. And for the most part it really, truly isn’t personal – because the bureaucracy just doesn’t have the time or inclination to care about you the individual. That may sound negative, but with hundreds of thousands of moving widgets it’s generally just a function of trying to find the one that appears like it would mesh best with the other cogs that are already in motion and then cramming it into the available opening.

Look, I’d rather get offered one or both of these jobs than not. I mean I wouldn’t have bothered putting on a tie if I wasn’t at least interested. What I’m not doing is giving these decisions a lot of life or death credibility no matter which way they break. I’d like the chance to do some different work and if neither one of these pans out it seems like I’ve at least cracked the code on getting my resume in front of the people making decisions. Having sent out hundreds of resumes in my time with Uncle, I’m secure in saying that’s easily 95% of the battle.

The other 5% is about selling yourself like a used car. If you’re feeling a little dirty when you’re done, you’ve probably done it right. Talk about life skills no one ever bothers to teach you.

Customer service…

Posted on by

Often enough I’ll put companies that fail to deliver even basic customer service on blast here online. More rarely I get to give the good word when a company does something right. Tonight, fortunately, is the latter.

Last week I stopped by Wawa for a sandwich. That’s not unusual. It happens about once a week. Their consistency is one of the biggest reasons I like the place. I know what to expect when I open the wrapper. Creature of habit that I am, that means a lot. Last week’s sandwich was an outlier, which was why I ended up Tweeting at them in the first place. I didn’t expect anything to come from it other than making myself feel a little better about the lunch I threw away because it reeked of banana peppers.

Thirty minutes later though, I got a note from one of Wawa’s social media team who quickly gathered up my information, appologized, and offered me a sandwich on the house. Again, I didn’t think much about it and didn’t expect anything to come if it. Sure enough, though, this evening there was a letter containing a Wawa gift card in my mail box and they were good to their word.

It’s the one bad experience I’ve had with Wawa in four years of being a regular customer and they made it right without arguing, or elevating it to a manager, or making it seem like the hardest thing in the world. They’re doing customer service right and I just wanted to take this chance to say so.

The family business…

Posted on by

In most parts of the country maybe people don’t really think of government as a family business. Here in the greater DC-Baltimore area – and in many small towns who find their employment life’s blood tied inextricably to dams, prisons, or other federal projects, it’s just one of those facts of life. In my last job it wasn’t at all unusual to find three or more generations of a family who have worked at one location since back before we had to go liberate Europe the second time. I have my own share of family who spent time working for or who are still on the payroll of their elderly Uncle.

I don’t know why it always comes as such a surprise to me when someone in the office mentions meeting a colleague’s wife, husband, mother, father, sister, or brother in the course of flailing around trying to get something accomplished. Jobs are competed, personnel specialists live for making sure the rules are followed, and still often the “best qualified” are those who were raised from birth hearing about the Byzantine intrigues, conference room power struggles, and petty office politics the place seems to engender. We might be the single largest employer in the country, but sometimes, aside from marathon meetings, epic delusions of grandeur, and billion dollar operating budgets, it does feel like we’re running the average mom and pop shop.

But then you get out to the parking lot – which would make the biggest of big box stores blush with inadequacy – and realize, no, it’s not at all mom and pop. It’s not the family business. And you really are located somewhere deep inside the belly of the beast.