Tag Archives: management

What Annoys Jeff this Week?

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1. Wanting it bad. There’s an old saw when it comes to government work that says “If you want it bad, you’ll get it bad.” Put another way, if you want to shove something out the door fast, don’t be surprised when quality suffers. I’ll be the first to say that not every project needs to take months and years to come to fruition, but there are times when you’d be far better off and deliver a far more refined product if you’d just take a few extra days to put just a little bit of polish on the final effort… but if you demand a rush job, don’t be surprised when the result is one ugly-assed example of “good enough.”

2. FCC complainers. I didn’t see the Superbowl halftime show this year, but I did see clips of it. According to complaints received by the FCC it was “a x-rated display like you’d see at a strip club.” All I keep thinking is that the poor person who wrote that complaint couldn’t possible have ever been to a strip club or actually seen porn. I almost feel sorry for these puritanical douche canoes who are clearly too uptight about the human body to ever really enjoy any sexytime.

3. Lack of motivation. By Thursday whatever motivation I could manage to scrape together to kick off the week is well and truly spent. While I’m mostly focused on keeping my ducks more or less in line and getting across the Friday afternoon line of demarcation, there’s always someone rolling into the last third of the week with boundless energy, optimism, the desire to do great things. While I’m sure these people are well intentioned and may even be organizational rock stars, the only thing I really want to do with them is kick them directly in the junk. Because it’s Thursday and I’m expending every ounce of available energy to keep my eyes from rolling out of my skull. If I can put anything more than that on the table at this late stage of the week, it’s a bonus, but really shouldn’t in any way be expected.

The deep breath…

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Well. Here we are again. I should probably have something controversial or heart felt to plug in here today. I don’t know, maybe the apathy here at the moment is a nice punctuation mark following yesterday’s post on motivation and the lack thereof. That’s probably how I’ll end up justifying it to myself, anyway. You, of course, are free to make your own determination.

The reality is that I’m just looking for a night where I don’t spend at least a portion of the time railing about some fuckery that’s happened at the office. There’s something to be said about not giving them free space in the evening after letting them rent out my brain for eight hours during the day. So much as I’m tempted to rant and rave as usual, I’m just not feeling up to it tonight.

I found myself in a bit of a lull today anyway… I’m not saying that it wasn’t the kind of hot mess you’ve come to expect. I’m in a position for the moment where everything is pushed out and waiting for other people to do their bit – a review, a signature, and bit of bureaucratic hand-waiving. As Gandalf would say, “It’s the deep breath before the plunge.”

It’s the deep breath before the next plunge, anyway. But then there’s the next one. And the one after that. And the one that follows that one right out through the next couple of months. Maybe I should be thankful for the momentary pause… though all it’s really done is ratchet up the anxiety level that it’s not a pause at all and the ominous silence means something has flown wildly off the rails.

Yeah, living in my brain is a laugh riot sometimes.

Against the tyranny of the cubicle…

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I spent most of the morning having another close encounter with modern dentistry. It was a little “warranty work” on a filling that failed way earlier than it was supposed to, so at least I wasn’t out of pocket for the extra pain and aggravation. That said, my general hatred for visiting the dentist’s office isn’t really the point.

Since I was a slobbery mess and the day was more or less half over, I plugged in my laptop and spent the late morning and afternoon working from home. If I’m going to spend a few hours dribbling coffee down my chin, I’d rather do it in the comfort of my own office than in the open bay cubicle hell where I practice my trade most other days.

Let me start by saying that I’ve missed working from home. Circumstances the last couple of weeks have conspired to make it something like too hard to do. eventually I hope to get back on a semi-regular schedule. Instinct tells me that’s going to be a long time coming, so I’ll need to steal a day wherever I can.

What struck me most today, though, was how easy a time I had getting through something that I’d spent the last two days in the office trying to knock out. It wasn’t a particularly hard task, but it required integrating information from a couple of different sources into a reasonably coherent whole. It’s the kind of thing that requires attention to detail… and frankly I can’t think of any place worse than a standard office cubicle to try to make sense of something that requires focused attention. Between the random meetings, people dropping by just to chat, the gods on Olympus deciding you need to work on other “priorities” for a few hours, and the general hum and buzz of 30-odd people all working in the same 25’x75′ space, it’s a bloody marvel that anything ever gets finished. Of course that’s assuming that anything actual does ever get finished, which could easily not be a valid assumption.

In conclusion, whoever decided that cubicles represent the best way for information workers to get their job done was a fucking idiot and I hope his soul is condemned to eternal torment… like by never getting more than 37 uninterrupted seconds to try completing a fairly simple and routine task.

What did I learn this week?

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For the last five years I’ve had the odious distinction of being the lead planner for an event that brings upwards of 1000 people from across the country into buildings, tents, bars, restaurants, and pool halls of our little part of the world. I’ve been fortunate in each of those five years to assemble a team the least of whom could be described as acceptable. Most were easily best in class. We got along with a few nudges from leadership and delivered each year’s product on time, to standard, and on budget.

This year, for reasons surpassing any kind of human logic, “help” as poured in from each and every one of four management layers above me. “Help” poured in from the lawyers. “Help” poured in from the people who manage the contracts. “Help” poured in from quarters that have been otherwise silent for years. Which is nice since we really have no idea what the time, standard, or current budget are supposed to be anyway.

All of this magnanimous help has made properly certain that every god damned thing that gets touched comes flying violently off the rails at every available opportunity… and especially on Friday afternoon. Which is tremendously helpful for both my mood and blood pressure.

What did I learn today? Ha. Well, if there’s any possible way that we can fuck this up, but still blindly stumble on without even considering whether it’s a thing we should do, that’a exactly the direction we’ll follow.

The utter soul of indifference…

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My opinions on some certain topics are considered, in some circles, subject matter expert level by virtue of long and painfully won experience.

When we’re talking about issues in one of these area, life becomes much easier for everyone in one of two ways: 1) Accept that I do, in fact, know what the fuck I’m talking about and stop asking for more data and analysis or 2) Tell me the answer you want and I’ll find a way back the data into it.

I’m the utter soul of indifference with regard to what the answer is and how we get there… as long as we can bloody well stop revisiting the same three or four data points multiple times a week with no end in sight.

On having the talent, but lacking the tools…

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I haven’t had access to one of our internal networks in over two months. I haven’t been able to print since Friday morning. For the last week, Outlook demands that I enter my pin three times before allowing me to send an email. My workload is spiraling upwards at an exponential rate while I’m being told that I can’t use the resources that have been successfully brought to bear on the exact same issues for the better part of the last decade. 

I am, however, being given as much “assistance” as I can drink from echelons higher than reality who have at long last decided to pay attention now, versus six months ago when their participation might have in some way proven useful. 

Management is always going to be management. There’s no hope to reform it.

But expecting basic office technology to do something that approximates working doesn’t feel like it should be a goddamned bridge too far. It is, of course. It’s a bridge way, way too far. 

It’s during these moments I can absolutely understand some people’s impulse to live life inside a bottle or pop every pill. If anyone needs me I’ll be over here trying not to have a stroke, a nervous breakdown, or possibly both simultaneously. 

When the help isn’t…

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It’s the third day back from vacation. The restive and restorative effects of having a long and happy break have long since worn off. Frankly they didn’t make it past Tuesday morning.

I’ve spent most of this week trying desperately to uncluster a Special High Interest (SHIt) event that, not unexpectedly, spent the last two weeks teetering dangerously on the verge of flying off the rails. It’s the kind of thing that happens when too many people who don’t know all the background information try to give things a little extra help.

I’m sure it was all well intentioned, but I could have done without the added mess in need of fixing this week. Easing back into the routine and building up a slow head of steam for the haul through the next four months doesn’t feel like it should have been too big an ask… and yet here we are, with me looking for the nearest load bearing structure to repeatedly bang my head against.

People will tell you that it’s good to feel needed. All things considered, I think I’d probably enjoy sitting in the corner being ignored far more than I do being the guy who gets tapped when the next SHIt event is in dire need of fixing.

Sigh. Some boys have all the luck. It’s me. I’m some boys. And all the luck is bad.

See you Monday…

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It’s the day before Thanksgiving. Yes, it’s technically a work day. Yes, I am technically working. You see, though, the thing is that no one actually expects they’ll need to do any heavy lifting on a day like this. Maybe that should be almost no one has those kind of expectations

There’s always that one guy. He usually lives well up on Olympus and is the one person in all the land who thinks somehow we’re going to move something forward with less than 50% staffing and way less than 50% interest.

Look, I’m not saying that’s the way it should be. In a perfect world I’m sure we should all be 100% committed for every one of our 8 hours on every single day. We don’t live in a perfect world, though. On a good day, we probably live in a world that could best be described as “tolerable.”

I’ll do what I can with the time and people that are available, but honestly, if you’re looking for something to happen after about 2:00… well, I guess I’ll see you Monday.

What Annoys Jeff this Week?

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1. The difference 30 minutes makes. Leaving the office on time gets me out and away minutes ahead of the big rush of traffic trying to squeeze out a couple of undersized gates and onto the also undersized surrounding highways. It shouldn’t surprise anyone that I’ve put some thought and analysis into minimizing the amount of time I spend fiddling around in traffic.  You see, the difference in leaving 30 minutes later in the afternoon translates into getting home a full hour later than I usually would… so it’s not so much an issue of minding staying in harness for an extra 30 minutes, but the fact that that 30 minutes really costs me a full hour. Anything that slices that deeply into my evening is bound to top the list of things that annoy me.

2. When I tried to warn you. If I come to you four or five times over a period of a few weeks trying to give you a heads up that something is coming along that will bite you in the ass if you ignore it, there’s a fair bet that’s exactly what’s going to happen. I’ve been at this a while now. I don’t cry wolf and I don’t ask for top cover very often. When I do, it’s probably something you should have on your radar. Otherwise, 20 hours before the thing happens you’re going to end up getting hit with a fast moving shit sandwich, wonder how the hell it came out of nowhere, and then get all angsty and aggravated that something that could have been easy turned into a smoking hot mess. I know being the guy who says “I told you so,” isn’t the best look, but I did tell you so. Sadly, I have very little control over what anyone chooses to do with that information even when they have been forewarned.

3. Failure to close. I should have been closing the sale of my condo today… but thanks to various banks, lawyers, and the state of Maryland, I’m not doing that. Instead I’m carrying the place into another month – making another mortgage payment, paying the insurance, and paying the utility bills. Plus, after three and a half weeks of planning, I’m just finding out that the damned home owners association that I’ve been paying into for almost 20 years hasn’t spit back the two page form they’re supposed to fill out so now I’m leaving never returned phone messages for them trying to determine what their dysfunction is. Buying a house is the single most stressful thing I’ve ever done… but don’t kid yourself, selling one is almost if not just as much of a pain in the ass.

The turd in my lap…

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Look, no one is more aware that a lot of the things landing on my desk aren’t big, shiny, attention grabbing projects than I am. Some people might even be inclined to say I’ve made a career of taking these decidedly unsexy projects in my teeth and bulldoging them through to the end. Most of the time they’re something that needs doing and I’m more than capable of being the one to get them there without needing too much adult supervision enroute from Point A to Point B. Part of the charm of these “ugly” projects is how little attention or supervision they attract.

There are going to be times – maybe 30 or 60 minutes out of three months – when having a little overwatch would be beneficial. Show the flag. Give the illusion that there’s a renewed sense of interest. You know, basically do a bit of lip service to the idea that it’s something worth spending time on and that someone outside the immediate group is actually paying attention.

If it’s legitimately something that the bosses can’t be bothered to take even a passing interest in, I’m going to wonder why for the love of all things good and holy we’re spending inordinate amounts of time fiddling around with it at all. Fortunately, I long ago gave up tying personal pride or self worth to this sort of work, but it’s awfully hard for me not to notice professional disinterest when I see it. If I can spot it while trying hard not to, you can bet everyone else sitting around the table picked up on it… and that’s going to make them even harder to convince to come to the table next time some turd of a project comes down the pipe.