1. One Day Shipping. I have no idea why Amazon even pretends to offer items for “one day shipping” any more. Of the last three items I’ve purchased that touted this speedy service, exactly none of them arrived when “expected.” When I’ve been lucky, the items may have shipped by the expected arrival date… although one of those never arrived at all and had to be reshipped, arriving a full week after I ordered it. At one time, Amazon was practically synonymous with “logistics,” but mostly now I think they just make shit up as they go along.
2. Anti-intellectualism. America has a long history of anti-intellectualism. I could give you someone examples, but since we’re currently living through one of them, I’ll save you the trip down our collective memory lane and hope that you’ll just accept that I’m telling you the truth. Maybe the space program in the 60s was an exception, but I suspect that was more because those with the right stuff were billed as test pilots rather than engineers – though in many cases they were both. I know the historical backstory of why Americans have a long tradition of hating the smart people in the room, but I’ll never quite understand why we can’t get the hell over it.
3. Peak savings days. Local electric companies are quick to hand out a few pennies savings for those who are willing to swelter a bit as afternoon temperatures hover in the mid-90s. All that really tells me is that increasingly, the local electric grid hasn’t been built out to meet actual demand for its product. Personally, I’d prefer to pay them a few pennies more during off-peak times so they can build a bit of excess capacity rather than sweating all the way through high summer. A little personal comfort feels like something well worth paying for, but maybe that’s just me.
1. One day shipping. I know there’s a pandemic (despite or apparent collective decision to ignore it). Shipping times have been all jacked up, but “arriving on or before” has been reasonably reliable throughout. I placed an order last Thursday that indicated next day delivery. It was, of course, a no show. By Saturday afternoon the order status changed to “delayed.” Then it was the Sunday and federal holiday Monday. On Tuesday the status changed again to “There may be a problem with your order.” By Wednesday, the status changed yet again to “We think we lost your order” and offering a link to request a replacement. I duly followed the link, requesting the replacement… about two hours before the original item arrived on my doorstep, delivered by a third-party carrier that was never once mentioned in any of the shipping information I received from Amazon. Sometimes I think they are true masters of logistics. Other times it feels like they don’t have any idea what’s actually rolling through their system.
2. Someday, just once, I’d love to know what it’s like to be part of an organization where the left hand has any semblance of a clue what the right hand is up to… or I could just continue to flail helplessly in a bottomless morass of abject fuckery until it’s time to turn out the lights. Either way, I guess.
3. Personal bubble. After a week of continuing to mute the hell out of people on Facebook, I’ve started doing the same on Twitter – Except this time I get to block whole words, phrases, and hashtags instead of (or in addition to) ignoring entire accounts. I’ve grown weary of feeds spewing uninformed content, virtue signaling, and purity tests so I’m opting to continue to curate my personal online bubble. There’s enough absolute shit to deal with day to day without being flooded across my social media platforms too. For what it’s worth, I haven’t needed to do a thing to Instagram and will cheerfully stay there… ummm… for the articles. The left and right hands.
1. “Strategic” Amazon ordering. It used to be simple. I’d drop an order with Amazon and later that day I’d get a notice that the item has shipped. In the days of the Great Plague, shipping delays have revealed a problem I find more problematic than even the delayed ship times. Let’s say I order a 30-pound bag of dog food on Monday, a paperback on Tuesday, and some plastic kitchen implement on Wednesday. Those things use to ship separately. Now, more often than not they end up in the same box. Like the last one I received – with the kitchen utensil mangled, dog food bag ripped open, and the paperback folded, spindled, and mutilated. So now I keep a running list of things I need to order from Amazon and let each one clear all the way through shipping before ordering the next. It shouldn’t need to be this way, but it is.
2. Social media. In this age of plague, social media has revealed a lot more about some of our friends and family than most of us probably wanted to know. I did my level best to overlook some of the more wild-eyed speculations flowing through the tubes of the internet. Eventually, though, I capitulated and started the liberal application of the mute option. Getting the worst offenders from both sides out of my feed has done wonders for my blood pressure, so maybe the initial annoyance was worth it.
3. Historically I’ve had the ability to fall asleep pretty much the moment I close my eyes. I’m not complaining about missing out on the lying awake or tossing and turning that some people complain about. The last week or so, though, has been jam packed with tossing and turning or somehow thrashing around in my sleep. I know this because when my brain stutters awake in the pre-dawn darkness, the comforter is halfway across the room, there’s a blanket piled up where the pillows should be, and my legs are utterly tangled in the top sheet. Yeah, I don’t know what’s up with that, but I don’t feel any less rested than usual, so I guess it’s whatever.
1. Missing appointments. So far during the Great Plague, I’ve deferred my regular medical checkup, a dental cleaning, a crown replacement, and three vet appointments. That’s six things right out of the gate that need rescheduled over the summer – assuming the plague actually gets tamped down. It’s not all down side, of course. Having a full year’s worth of leave to cram into the back half of the year won’t suck. It’s mostly about the number of phone calls I’ll need to make to get everything made up.
2. Research. Reading things on Facebook and then doing a Google don’t make you a researcher. Going down an internet rabbit hole is not research. It just isn’t. Even in the softest of soft sciences, there’s a methodology to research, a way of doing things. Buying whole cloth, the wisdom of egirls selling cleansing tea on Instagram versus the nuanced explanations of actual scientists who have spent a lifetime studying their field makes you look like an idiot. Spewing that mess in public doesn’t make you a researcher. It makes you a clear and present threat to yourself and anyone unfortunate enough not to read your blathering with a critical eye.
3. Shipping. There’s nothing to be done for it, but it feels like we’re back in the olden days of online shopping, or more specifically of shipping those orders. Amazon trained me too well to expect items to tumble onto my porch the day I ordered them or at worst in a day or two. Now that we’re back to items showing up five or seven days later – or weeks later in some cases – it all feels so damned clunky.
1. Squeakers. The level of noise in my house is probably more subdued than most. There aren’t kids screeching or multiple adults knocking around. The television or a webcast is usually running in the background just to provide some ambient sound. Maybe that’s why the sudden onset of every imaginable style of squeaky toy for dogs has left me slightly twitchy. Even with that said, I’m prepared to declare that dog toys with squeakers in them are absolutely tools of the devil, conceived in Hell itself and delivered by Amazon. If they can make whistles that only dogs can hear why can’t they rig toys to squeak in the same range? If feels like a wholly undeserved slice of the large and growing pet toy market.
2. Home Depot. Amazon has me trained, I suppose. I put in an order and two days later it ends up on my porch. Home Depot has a lot to learn from that model. I ordered something last Friday and it’s still sitting at the “order received.” A call to their customer service line gave me the stock answer that items usually ship in between 7 and 10 business days. I did, however, arrive home to find the item sitting on my front porch… even while a day later the tracking still says it’s just an “order received.” Hey, I’m happy to have it so I can get it installed over the weekend, but how the actual fuck is that an acceptable model of fulfillment in the internet age?
3. Lighting. I’ve gotten on board with some aspects of an automated home. I love my Nest thermostat. I love my security system – and it’s various environmental sensors that keep an eye out for smoke, carbon monoxide, and unexpected water in the basement. I’ve toe touched into the broader world of automated lighting – mostly using individual programmable switches and timers for various outlets and fixtures. It’s a system that works well enough given my somewhat fanatical adherence to routine. Still, there are some things I’d like to automate that are a little more involved and others I’d like to have a finer level of remote control over. This has led me down a deep and growing rabbit hole of home automation tools and systems… and into a growing awareness that doing what I want to do is going to be a not inexpensive effort. There’s more than a small part of me that wonders if the old mode of “flip switch, light turns on” isn’t really good enough. Of course then there’s the other, larger part that wants to exert detailed control over my environment that’s almost surely going to win the day. In this case, I suspect lighting is just the catalyst for a much larger and deep rooted annoyance.
I’ve always wanted to like Amazon. A million years ago they were a place where you could find all sorts of reading material that your small local bookshop didn’t carry or that they didn’t have much interest in getting for you. Time passes. Things evolve. Amazon is now all things to all people – literally where you can go to but everything including the kitchen sink, listen to streaming radio, or find a bit of in-house produced “prestige television.”
The more Amazon has grown, the larger their catalog of merchandise has become, the worse the overall experience of dealing with them is. Over the last 12 months I’ve received more damaged items and made more returns to them than I have in my entire time as an Amazon customer up to this point. It’s a pity, because Amazon is just so damned convenient.
I won’t go so far as to say I’m parting company with Amazon – but I can go out of my way to make them a vendor of last resort. Even if that means a bit more inconvenience and expense for me, I’m just petty enough to put my money where my mouth is. I’ve cancelled my subscriptions and know that means spending extra time to find books coming from Powell’s, Barnes & Noble, or searched out from individual used book shops. It means either shlepping out to the local Petco for dog and cat food or finding more consistent online sellers. It means getting use to paying for 2-day shipping in some cases.
Sure Amazon’s customer service is always quick with a refund or offering up a replacement, but being johnny on the spot with those things shouldn’t be the norm. If they’re not interested in delivering a product not beat to shit or spewed open inside the carton during shipment, they’re not interested in hanging on to at least this one customer. Sure, losing a couple thousand dollars a year in revenue isn’t going to break Amazon, but it’s the one voice I know capitalism understands when echoed by enough mouths… and all because the world’s greatest retailer can’t be bothered by a bit of proper product packaging.
I have a standing order with Amazon to deliver dog food, cat food, and litter on a monthly basis. It hasn’t been an altogether satisfying relationship thus far. Two out of the last three orders have been what I’ll just call “defective.” Today’s order included a bag of cat food in fine shape, a box of cat litter in fine condition, and a bag of dog food with a blown out corner that emptied half the bag’s contents out into the shipping box.
Look, the dogs loved the fact that I schlepped this 50 pound box through the middle of the house trailing kibble behind me, but it wasn’t the kind of experience I’d have paid for if given the opportunity. I’m a simple guy who just wants things to arrive undamaged. I don’t feel like that’s really an unreasonable position on my part as the consumer.
I dutifully fired up Amazon’s customer service chat and to their credit they immediately offered to ship out another bag of food or give me a refund. The Amazon business model is a real wonder of the modern – as it seems it’s cheaper for them to replace every fourth or fifth thing I buy than it is to spend a few extra cents on proper packaging for their products.
Amazon isn’t the only game in town, but they are generally the most convenient for setting up recurring orders so I’ll keep using them. They’ll keep sending out items in piss poor packaging. I’ll keep sending for replacements. And the whole machine will keep on working. Somehow, though, it feels like there could be a better way.
1. The “to read” pile. I’ll be the first to admit I’ve always had a problem with acquiring books. For most of my adult life it’s been manageable largely because I moved every couple of years and shipping large boxes of books gets expensive. I had an incentive to purge the shelves from time to time. After settling in at Fortress Jeff, though, moving every three years didn’t become much of a threat. What we have now is a collection of books that I want to read, but just haven’t gotten around to yet. The shelf I bought to store this unread library is already filled to capacity and spilling out across the floor. It’s a hot mess. I read an article recently that argued your “to read” pile should always be larger than the collection you’ve already read because it reflects your goals as well as you’ve accomplished… but I’m fairly sure they were thinking about books that teach you things and not a shelf filled with detective novels you’re going to get to at some point. If I were slightly less compulsive about displaying books-as-conquests I could probably have convinced myself to get a library card or fully embrace e-books. Now with no physical check on how many is too many, I fully expect the pile to get worse long before it gets better. I need to either make more time or learn to read faster.
2. Geography. I got a notice that something I ordered online has shipped and was expected on time for delivery. I was apoplectic to see that it was scheduled for delivery “tomorrow” but was sitting quietly in New Jersey. It turns out that even after being here for more than seven years it’s hard to remember that this part of Maryland is about 25 feet from New Jersey and items might not take a week to get here from there.
3. Facial recognition. Monday afternoon I was having trouble getting my phone to unlock with facial recognition. Having to manually enter a six digit password is so 2000-and-something. It was annoying. In displaying my annoyance to the phone, I inevitable scowled at it… at which point the fucking thing immediately opened. Apparently that really is “just how I look.” Frankly, though, I’m a little surprised the infernal contraption didn’t also require me to roll my eyes.
1. Spoofed calls. In the last 7 days I’ve gotten twelve calls that caller ID indicates are originating in the greater Baltimore area. I’m sure there are still many people who answer every time their phone rings. That these spoofed calls even exist as a thing is proof enough of that. I mean scammers wouldn’t be doing it in the first place if there wasn’t money to be made. Of the 37 ways you can communicate using a modern cell phone, actual voice calls are my least favorite. If I barely use the thing to make or receive calls to people I actually know, I’m not sure what chance the average phone scammer has at getting me to pick up. All their doing at this point is basically finding a new and interesting way to interrupt me when I’m trying to use the phone for something else… and that’s really their unforgivable sin.
2. Packaging. Since last Thanksgiving or so, I’ve observed a continuing trend of my online orders regularly arriving damaged. Some of the damage can easily be attributed to being beaten to death by the delivery service – smashed boxes, items left where they can be rained on, etc. More often though, the outer boxes arrive in fine shape, while what they contain is scuffed, mangled, or mutilated well beyond what I’d consider “fair” for an item purchased in “new” condition. I’ve lost track of how many items I’ve returned to Amazon and other retailers at this point because they can’t be bothered (or most likely just don’t want to pay) to package items in an appropriate way to prevent damage in transit. Until they do, I’ll keep making them spend twice as much in returns and replacement of damaged items as they would if they’d have just packed the damned box the right way the first time around.
3. Weekday Protestors. I first observed this behavior when I worked in DC. Someone would get a bee in their bonnet and the next thing you know a couple of thousand people would show up on The Mall to protest in the middle of the week. I see it now all over TV. What I want to know is who are these people that have nothing better to do in the middle of the damned work week than finding a position in front of the television camera, stamping their feet, and throwing a hissy fit until they get their way? Seeking redress of grievances is well and good, but I’m curious about the people who have time to do it day after day and sometimes week after week when the rest of us poor working stiffs are busy, you know, actually working. I mean even on my days off, there’s errands to run, laundry to do, yard work to tend, and a list of projects a mile long that wouldn’t get done if I were out wandering the streets waving my homemade poster-board sign with its cheeky slogan. Feel free to do what you want and all, but I’ve got a household to run and actual shit to do.
1. Shipping. If you’re selling a book as a “rare first edition” in “like new” shape, don’t be surprised if I call raising three kinds of hell when it arrives at my house with a shredded dust jacket and mangled pages. especially when the only shipping method you offer is “dumped in an unpadded plastic envelope, slap a shipping label on it, and hope for the best.” There are entirely too many options available to justify dealing with a company that clearly has no regard for their own product. 0/10. Would not recommend.
2. Disagreement. There’s a trend that has always been built into the internet – stretching back into the dim mists of newgroups and chat rooms – that is constructed around the idea that if you don’t agree with every single point of my 12-point statement, you are a communist Nazi heathen enemy of humanity whose father smelt of elderberries and we can’t be friends. I suppose it’s fine if you feel that way, but I generally like my discussion and opinion to have a bit more nuance that’s more fitting in a world where virtually nothing is ever 100% one way or the other. Whether you agree with me or not, I’ll continue to state my opinions in what I hope are reasonable and constructive (and often sarcastic) ways. What I won’t do is feel any compulsion to defend my opinion from someone having a “come at me bro” moment. If I do engage in that discussion, I promise, it’s purely because of the entertainment value I’ll find in it.
3. The rules. In this place there are many rules. I did not write them. I am not making them up on the spot. The rules were here before I arrived and will be here long after I am gone. The fact that there is a rule (or rules) preventing you from doing that which you want to do is one of those facts that is interesting, but not particularly relevant. While I may share in your frustration, you’re really going to need to find someone with the authority to change the offending policy, regulation, or law before there’s a damned thing I can do about it.