Tag Archives: work

A fairly simple philosophy…

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I have a fairly simple philosophy when it comes to whatever oddball projects hit my desk: Just get them done and move them off my desk as expeditiously as possible. Most projects don’t come with a lot of fanfare (and they come with even less recognition, especially when they’re going along without much trouble). The thing is when someone tells me they need me to do Task A, Task B, and Tasks F-N, I generally just focus in and get those knocked out as quickly as possible or in accordance with whatever overarching project timeline the Great Project Manager in the Sky set.

It seems so easy and straightforward, but in my experience as the nominal leader of various projects it’s anything but. On my very best days as a supervisor I had what can be described as a largely “hands off” philosophy. That is to say besides a periodic check on progress I’m perfectly happy to let members of the team go off and solve problems and get shit done in the way that most makes sense for them. The last thing I ever had any interest in being was the kind of boss who spent all his time skulking around looking over people’s shoulder. It wasn’t my style as a supervisor and it’s certainly not my style as a “coordinator.”

The downside, of course, of my particular style and workplace methodology is that it relies on other people doing what they were supposed to do both on time and to standard. That, friends, is almost always where your average project will start to fall off the rails. As it turns out there is a large and growing number of people who can’t do much of anything without close adult supervision. I can only speculate that they’re nice enough human beings, but getting things done just isn’t their particular forte. That’s where we have a decided clash in philosophies.

If you’re looking for the guy who is going to double and triple check everyone’s work, sooth their nerves, and pin their mittens to their coats before sending them out in the cold, I’m so not the one you want to put in charge of the effort. You’re going to be disappointed in the results. It’s not so much that I don’t care about reaching the desired outcomes as it is that I refuse to hand hold or spoon feed professionals who have been at their jobs as long or longer than I have. Do you job. Don’t do your job. I won’t worry and hand wring either way, but you can bet your sweet ass I’ll chunk you under the bus at the first available opportunity.

Print…

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As I sat down to write this tonight, it occurs to me that I wrote on a very similar topic more than five years ago. The situation was somewhat different, but it all hinged on the increasingly unbelievable proposition that in the age of electronic communication we’re still printing things out for people to read “later.”

With people running hither and yon armed with a laptop, a tablet, and a Blackberry, there really isn’t any good reason why anyone should need to print out an email and stick it in a file so someone can read it. I’m sure there are reasons it happens, I simply contend that none of them are particularly good reasons.

There are any number of ways the printed word on a high quality piece of paper can be a real joy. Going for the same effect with a run of the mill email feels a bit like going nuclear to solve your backyard bug problem. It’s the year 2016, after all. The second decade of the 21st century.

I simply can’t fathom how “print out that email” is still a thing.

What Annoys Jeff this Week?

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1. Kars for Kids. I hear their two octaves too high jingle every morning at 5:45 AM. I know this because almost without fail it comes on the satellite radio station I’m listening to almost precisely when I’m starting to shave. Mercifully the throat it makes me want to slit is not my own. I have no idea what organization Kars fronts for nor do I know what portion of funds raised go to support their good cause of the day. It doesn’t really matter because with their deeply agitating icepick-in-the-ear method of early morning advertising if they were providing free food for life to every kid in America.

2. Getting wet. Spending two hours milling around a parking lot is bad enough by itself. Add a heavy does or rain and you to spend the rest of the day squishing around in sodden shoes. Here’s a pro tip for you – having a pair of dry socks is important, but dry socks don’t mean a damn think when you’re sticking them back into waterlogged boots. Lesson most definitely learned.

3. Thursday. Why on earth isn’t Thursday the day before the weekend starts. Instead, it’s mostly just Monday #4 and I hate it for that.

What Annoys Jeff this Week?

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1. Selling online. There are a few pieces of lawn equipment and other odds and ends I don’t have use of anymore. For ease of listing and in hopes of not dealing with too many crackpots, I opted to post them on the local neighborhood website instead of Craigslist. In retrospect I would have been far better off just loading everything in the truck and hauling it over to the dump. I know I’ve spent at least $150 worth of time answering questions about a $25 item. Lesson learned. From here on out I’ll just throw stuff away. It’s not worth the aggravation for so little return on investment.

2. Walking and talking. If you’re on your phone and wander into the street without paying the least bit of attention I should be within my rights to hit you with the truck. I’m not talking about flattening anyone, but it feels like giving these dipshits a glancing blow with the side mirror should be accepted if not encouraged.

3. Connectivity. Having access to email and the Internet are pretty much my only real job enablers. I’m sure I could do at least some of the work without those tools, but everything would take days longer than it should. Some of it I can get done by phone but the “must have a signature” stuff not so much. If you’re a knowledge worker access to a function network isn’t a convenience or a perk, it’s a necessity. If you the employer can’t provide that then you’d best not look at me cross eyed when I start telling you there are things I can’t do. Like it or not, without connectivity there’s no path between Point A and Point B that doesn’t involve hand written letters and a book of stamps.

​Pushing paper…

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I’ll admit that pushing paper doesn’t have the same gritty-sounding edge as breaking bad, but that doesn’t make it any less of an exercise in futility. On this particular Monday, I had the good fortune to review and/or revise an After Action Report, a “fragmentary order”, an “operations order”, two separate requests for information, and several requests for echelons higher than me to pass information upwards through the chain of command. The only thing that really unifies all those efforts is that it’s helpful to be good with words and to know just where in the bowels of the organization something might need to go in order to have a prayer of being answered.

It’s an unfortunate skill that I seem to possess, at least in some limited quantity. If that’s the superpower I got, well, let’s just say I got the short end of whatever stick they were handing out that day. Oh, it pays the bills and keeps a roof over your head, sure enough. Still, it’s not exactly what anyone might call a passion project unless they’re into a deeply warped kind of S&M.

So we trudge on at this petty pace from day to day, fueled almost exclusively by over strong coffee and too little sleep. Until we grind down all the world’s forests to cover the globe with reams of paper carefully checked at the margins and printed in 12 point Arial. Even then, on that long coming day when the last report has been printed, the last order cut, and the last briefing printed… somehow there will still be paper left to push. Worse than a nightmare, this is real life.

What Annoys Jeff this Week?

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1. Getting a new project. I don’t mind taking on different work, but there are few things more professionally frustrating that being on the receiving end of a data dump of information about a project you haven’t in any way been part off. Generally I tend to prefer the quick hit projects that run for a couple of months, have their big finish, and then are put to sleep. It’s the never ending, ill defined efforts that are always a constant source of aggravation and annoyance. I suspect that’s mostly because of not having the background of how and why certain decisions were made. Basically all you end up with is an enormous steaming pile of email ​without history or context. The best you can hope for is that the guy running the project before you didn’t leave things an unmitigated cluster fuck and that you’ll be able to sift through the mass quantity of electronic paper to find the few gems that you really need to know.

2. If you say you value your people as your highest organizational asset, but then hold them two or three hours after the end of their normal duty day because you want to have a meeting and can’t be bothered to be in the office more than one day during the week, well, you can pretty much forget about ever recovering your credibility. Time is arguably the most rare commodity we have and when you think your people don’t have anything better to do with their (alleged) personal time than wait around to play the fawning audience, you’ve stopped being a leader and started being just some guy with a really good parking spot. I’ll respect the office because it’s the right thing to do, but respecting the office leaves me plenty of room to consider you a pretty crummy human being.

3. People. A dear friend of mine pitched the idea of going to DC to wander amongst the cherry blossoms this weekend. It sounds like a fine idea in practice. It’s a rare enough thing for both the blossoms and the weather and a weekend to cooperate all at the same time. The fact is, as good as it sounded, all I could really think about was the vast sea of humanity who would be there doing the same thing. I like the idea of festivals, concerts, and events in general… but the people. Sigh. Thats another matter entirely. I’ve heard that we all have some kind of neurosis and this one seems to be mine. I’ve never mastered the fine art of being around large groups of people and hiding my disgust at how many of them are oblivious to everything and everyone outside whatever personal bubble their occupying. I can do it when I have to or with sufficient preparation, but a whole day spent elbow to elbow with the masses sounds more than slightly hellish. The mental energy it would take not to completely lose my shit would leave my exhausted for the better part of the next week. I’m told I can be quite engaging with individuals or even a group of people I know reasonably well, but I’d be well and truly hopeless schlepping around a Tidal Basin full of perfect strangers.

A vestigial remnant, or Eight hours in the aggregate…

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Like any good bureaucrat I have a system when it comes to accumulating and pushing along information. Every morning the first hour or so of my day is dedicated to sending out various data calls, requests for information, and making sundry other attempts to gather the information I’m going to need for the day. The rest of the day (aside from whatever unfortunate percentage is going to inevitably wasted in meetings), I then spend amalgamating the information I received into a semi-coherent narrative or providing information to others.

I sent out a lot of requests for information on Monday, knowing that a few of them were somewhat involved – and also knowing that I was going to be off Tuesday so I wasn’t in a real rush to get anything back. I assumed, and here you can see where the problem starts, that two days would be a sufficient amount of time to respond to a few straightforward questions. My assumption, as those prove to be so often, was wrong. That, of course, is why two days later my inbox is bereft of information I need in order to start closing the loop on a couple major pieces of work that currently reside on the corner of my desk.

I won’t say that today was a wasted day, but it could have been a hell of a lot more productive if people bothered to respond to email and voice messages in something approximating a timely manner. I’m sure we’re all very busy working on very important projects, but yeah, that only goes so far towards salving the painful realization that I could have left for the day by about lunch time and gotten just as much done… which all lead back to my long-festering belief that the 8-hour work day is a vestigial remnant of when we all worked in factories and production was measured by the piece. When production is measured in something less tangible – in ideas, correspondence, and concepts – it seems that the days should be “as long as they need to be” with some shorter and some longer but most likely approaching an average of 8 hours in the aggregate.

I suppose this is just one of the many reasons no one ever asks me to expound on my philosophy of organizational management.

What Annoys Jeff this Week?

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1. 2 for $5. In the late 1990s I worked at McDonald’s. Every couple of months the sandwich specials would come along pushing two Big Macs or two quarter pounders for two dollars. Aside from the occasional Egg McMuffin for lunch these days, I’m not a real connoisseur of the golden arches. I did notice their billboard a few days ago advertising their current special listed as two sandwiches for five bucks. Inflation and decreasing profit margins are a bitch, even for a company as ubiquitous as McDonald’s. That being said, I’m not sure that half-sized portions at double the cost from back in the “good old days” is what anyone would call a deal. Now you damned kids get off my lawn.

2. Leisurely conversation. I know some people come in to the office later than I do. When I’m on my way out the door at the end of my day, theirs may have another hour or two to run. What those people shouldn’t do is try to sidetrack me in the lobby and want, expect, or otherwise think about having a detailed conversation. A polite “have a good night,” or a “see you later,” is just fine. Wanting to talk details, schedule, and priority of effort are issues best – and only – left until I’m on the clock. These people may be under the false assumption that I’m focused on what their saying in order to contribute meaningfully to whatever-the-hell they’re talking about. In reality I’m trying to use the sheer force of my will to set their head on fire. Getting in my way at the end of the day is really the only sure way to guarantee that whatever you think is so very important drops to the very bottom of my list of things to do.

3. Eliminating the Electoral College. Every time I see a post about eliminating the electoral college, I want to grab people by the scruff of the neck and give them a “friendly” shake. Despite what your civics teacher told you the United States isn’t a “democracy.” It is, however, a federal republic operating under a representative democratic framework in which the states are sovereign, but ceed certain powers to the central government. You see, after ye olde Revolutionary War, we existed as thirteen new and sovereign countries – states – not as a federal government with a baker’s dozen of geographic subdivisions. We’re not a direct democracy and the founders never intended us to be. If anything, they fully intended to add a few degrees of separation between the government and the batshit crazy tendencies of “the people” as a whole. The fact that the results of the election are other than your desired outcome doesn’t mean that the system is broken so much as it means your side happened to lose the election based on the rules under which the election was held. It feels like a leap in logic to assume that if I don’t like the results it’s automatically a problem with the rules rather than with just not getting enough votes overall to keep the nitnoidy details of constitutional government from coming into play in the first place.

Between now and close of business…

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I was all set to sit down tonight and hammer out this week’s three-pronged edition of What Annoys Jeff this Week. Then, sadly, I was met with the realization that it’s only Wednesday. Only. Effing. Wednesday. I guess it only feels like each day this week is managing to distort time so that it feels like a week unto itself.

It’s one of those weeks where I put some real analytical horsepower into whether I should just sell it all, load a few bags in the truck, and start driving, how far I could drive before I needed to stop, and what I’d do whenever I got there. I like the roof I’ve got over my head too much to ever let that be more than a passing thought, but still the thought was there. I don’t really know what that’s supposed to mean, but it’s a happier thought that it probably should be.

Some weeks are better than others. I suppose that’s equally true of days and even years, too. For whatever reason, this one has decided to be a real whore, though. I’ve been cautioned against wishing my life away, but I’d be ok with this next few days passing on with all possible speed as I’ve accepted that no good is going to come between now and close of business on Friday.

Don’t be lame…

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Sitting on each and every desk in my vast office complex is a magic box. When the electricity is on and all the pipes are clear it allows everyone to connect to a magical place called the internet. The internet is a wild place, ruled by porn, social media, and pictures of cats, but it’s also a place to go when you need information. It’s almost like someone went to the bother of making the sum total of human knowledge available for just the cost of a few keystrokes.

Unless you’re trying to read an article posted on the Wall Street Journal, information in this magical land of the internet is almost always free for the taking. If you type your question or even just a few major key words into Google, who I think is probably a wizard or maybe some kind of minor heathen deity, it will spit back all manner of interesting factoids. It’s like having a magic 8-ball right on your desk without worrying that it’s going to start dripping purple-tinted water. Neat!

I’m encouraging each and every one of you to take full advantage of this magic information-sharing box on your desk before giving in to the temptation of blasting out an email asking someone to provide information that’s already sitting there for the taking. Let’s face it, gang, asking someone else to Google something for you is just lame and I know you don’t want to be lame, right?